Senior Garden Centre Assistant

Hillier Nurseries Ltd; Twickenham; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

20% employee discount

Restaurant discount 50%

31 days annual leave

Free on-site parking

Training hub access

Christmas gifts

Retail discounts

Job summary

Hillier Garden Centre atSyon Park is seeking a friendly Garden Centre Assistant to join our team. You’ll assist across the centre, delivering excellent service, offering plant advice and keeping a welcoming, tidy environment.

This full-time role (37.5 hours over a two-week rota) includes some weekends and a pay rate up to £13.66 per hour, with pay determined by minimum and living wage rules. We’re looking for a positive, customer-focused individual with an interest in plants and gardening, who

Qualifications

• A positive, friendly and helpful attitude.
• Excellent customer service skills.
• An interest in plants, gardening or working in a garden centre environment.
• Able to work with energy, pace and a positive approach.
• A team player who is willing to support different areas of the business when required.
• Able to respond to challenges and demonstrate a can-do approach.
• Previous retail, garden centre or customer service experience is desirable but not essential, as full training will be provided.

Responsibilities

• Providing excellent customer service and helping customers with their queries.
• Giving helpful advice on plants, gardening products and other items sold in the garden centre.
• Helping to maintain the health and appearance of plants, including watering, pruning and checking for pests or disease.
• Replenishing, pricing, rotating and displaying stock to company standards.
• Processing payments accurately and handling cash and card transactions.
• Supporting stock control, including deliveries, stock adjustments, wastage and reductions.
• Promoting the Hillier Gardening Club to customers.
• Keeping the garden centre, customer areas and facilities clean, tidy, organised and safe.
• Reporting or dealing with any health and safety hazards.
• Supporting the garden centre restaurant, café or coffee shop on an ad-hoc basis when required by the management team.

Skills

Customer service

Plant interest

Team player

Positive attitude

Willing to learn

Job description

Hillier Garden Centre atSyon Park is looking for a friendly and enthusiastic Garden Centre Assistant to join our team.

Working across the garden centre, you'll help create a welcoming experience for customers by providing excellent service, offering product advice and helping to keep the centre clean, tidy, well-stocked and ready for trade.

This is a full-time permanent role, working 37.5 hours per week averaged over a two-week work pattern, worked on a rota basis and including some weekend working.

This is an exciting opportunity for a motivated individual looking to progress in their career, who is ready to step up into a leadership position and is eager to grow with us.

Hourly rate of pay up to £13.66 per hour. Actual pay will be determined in line with National Minimum Wage and National Living Wage requirements.

What you'll be doing

• Providing excellent customer service and helping customers with their queries.
• Giving helpful advice on plants, gardening products and other items sold in the garden centre.
• Helping to maintain the health and appearance of plants, including watering, pruning and checking for pests or disease.
• Replenishing, pricing, rotating and displaying stock to company standards.
• Processing payments accurately and handling cash and card transactions.
• Supporting stock control, including deliveries, stock adjustments, wastage and reductions.
• Promoting the Hillier Gardening Club to customers.
• Keeping the garden centre, customer areas and facilities clean, tidy, organised and safe.
• Reporting or dealing with any health and safety hazards.
• Supporting the garden centre restaurant, café or coffee shop on an ad-hoc basis when required by the management team.

What we're looking for

• A positive, friendly and helpful attitude.
• Excellent customer service skills.
• An interest in plants, gardening or working in a garden centre environment.
• Able to work with energy, pace and a positive approach.
• A team player who is willing to support different areas of the business when required.
• Able to respond to challenges and demonstrate a can-do approach.
• Previous retail, garden centre or customer service experience is desirable but not essential, as full training will be provided.

Benefits

• Sociable daytime hours.
• Full training and access to our Online Learning Hub.
• 20% employee discount.
• 50% discount on the restaurant menu whilst on shift.
• 31 days' annual leave (pro rata for part-time colleagues).
• Free on-site parking.
• Enhanced Employee Assistance Programme for you and your immediate family.
• Company Christmas gifts (eligibility applies).
• Access to exclusive retail discounts, deals and cashback offers.