Senior Garden Centre Assistant

Hillier Nurseries Ltd; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Sociable daytime hours

Online Learning Hub access

20% employee discount

50% restaurant/menu discount on shift

31 days’ annual leave

Free on-site parking

Employee assistance programme

Job summary

Hillier Garden Centre at Syon Park in London is seeking a friendly Garden Centre Assistant. You will help create a welcoming customer experience, provide product advice and assist with keeping the centre clean and well-stocked. The role is full-time, 37.5 hours per week on a rota including weekends, with progression opportunities.

Pay is an hourly rate up to £13.66, with actual pay determined by National Minimum Wage and National Living Wage rules. Training is provided and staff benefits apply.

Qualifications

• Friendly, helpful attitude with excellent service focus.
• Interest in plants, gardening or garden centre work.
• Willingness to support different areas of the business as required.

Responsibilities

• Provide excellent customer service and answer queries.
• Offer advice on plants and gardening products.
• Help maintain plant health through watering, pruning and pest checks.
• Replenish, price, rotate and display stock to standards.
• Process payments accurately and handle cash and card transactions.
• Support stock control, deliveries and wastage reductions.
• Promote the Hillier Gardening Club to customers.
• Keep the centre clean, tidy and safe.
• Report health and safety hazards.
• Support the cafe/restaurant on request.

Skills

Customer service

Plant knowledge

Team player

Positive attitude

Communication skills

Tools

Cash handling

Job description

Hillier Garden Centre at Syon Park is looking for a friendly and enthusiastic Garden Centre Assistant to join our team.

Working across the garden centre, you'll help create a welcoming experience for customers by providing excellent service, offering product advice and helping to keep the centre clean, tidy, well-stocked and ready for trade.

This is a full-time permanent role, working 37.5 hours per week averaged over a two-week work pattern, worked on a rota basis and including some weekend working.

This is an exciting opportunity for a motivated individual looking to progress in their career, who is ready to step up into a leadership position and is eager to grow with us.

Hourly rate of pay up to £13.66 per hour. Actual pay will be determined in line with National Minimum Wage and National Living Wage requirements.

What You'll Be Doing

• Providing excellent customer service and helping customers with their queries.
• Giving helpful advice on plants, gardening products and other items sold in the garden centre.
• Helping to maintain the health and appearance of plants, including watering, pruning and checking for pests or disease.
• Replenishing, pricing, rotating and displaying stock to company standards.
• Processing payments accurately and handling cash and card transactions.
• Supporting stock control, including deliveries, stock adjustments, wastage and reductions.
• Promoting the Hillier Gardening Club to customers.
• Keeping the garden centre, customer areas and facilities clean, tidy, organised and safe.
• Reporting or dealing with any health and safety hazards.
• Supporting the garden centre restaurant, café or coffee shop on an ad-hoc basis when required by the management team.

What We're Looking For

• A positive, friendly and helpful attitude.
• Excellent customer service skills.
• An interest in plants, gardening or working in a garden centre environment.
• Able to work with energy, pace and a positive approach.
• A team player who is willing to support different areas of the business when required.
• Able to respond to challenges and demonstrate a can-do approach.
• Previous retail, garden centre or customer service experience is desirable but not essential, as full training will be provided.

Benefits

• Sociable daytime hours.
• Full training and access to our Online Learning Hub.
• 20% employee discount.
• 50% discount on the restaurant menu whilst on shift.
• 31 days' annual leave (pro rata for part-time colleagues).
• Free on-site parking.
• Enhanced Employee Assistance Programme for you and your immediate family.
• Company Christmas gifts (eligibility applies).
• Access to exclusive retail discounts, deals and cashback offers.