Senior Fundraiser- Community & Care (FTC)

World Animal Protection; United Kingdom; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

A leading animal welfare organization seeks a Senior Fundraiser - Community & Care to enhance community-based fundraising. This role involves managing key events and providing excellent supporter care while collaborating with various teams. The successful candidate will be integral in operationalizing fundraising strategies and contributing to impactful campaigns.

Benefits

Competitive salary

Pension contributions up to 6%

24 days’ holiday

Flexible start times

Life Assurance (3x salary)

Inclusivity benefits

Qualifications

• Experience in supporter or customer care, engaging via various communication channels.
• Excellent communication skills for complex conversations.
• Proficiency in CRM systems for supporter management.

Responsibilities

• Co-design and deliver community fundraising strategies.
• Manage events like the London Marathon.
• Provide high-quality supporter care.

Skills

Supporter care

Communication

Organisational skills

Data insights

Cross-departmental collaboration

Tools

CRM systems

Job description

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Client:

World Animal Protection

Location:

uk, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ffd61db0844a

Job Views:

3

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Senior Fundraiser- Community & Care
Type of contract: FTC (until 31st December)
Location: London, U.K.*
Salary: Starting salary is £33,425 per annum with the possibility of £36,390 based on an assessment of skills and experience at interview stage
Closing date: 4th of June, 2024
Interview dates: Week commencing 10th of June, 2024

As our new Senior Fundraiser, you will collaborate with the Fundraising Manager to enhance supporter experience and grow community-based fundraising initiatives. You will manage key community fundraising events, such as the London Marathon, third-party events, and supporter-led activities.

Who are we?
World Animal Protection is the global voice for animal welfare, with over 70 years’ experience campaigning for a world where animals live free from cruelty and suffering. We operate in 12 countries and work across 47 countries, collaborating with communities, the private sector, civil society, and governments to improve animal lives.

Our goal is to change the way the world addresses animal cruelty, ending factory farming, protecting wild animals, and contributing to solutions for climate change, public health, and habitat loss.

What will you be doing?

• Co-design and deliver community fundraising strategies.
• Manage specific events like the London Marathon.
• Provide high-quality supporter care, following protocols.
• Comply with organisational policies and procedures.

Duties and Responsibilities

• Assist in operationalising fundraising strategies.
• Lead projects and events, ensuring their success and evaluation.
• Coordinate with other departments for integrated campaigns.
• Build relationships with fundraisers and volunteers.
• Use data insights to optimise activities.
• Support staff training on supporter care.
• Report on project and event performance.
• Ensure compliance with legal requirements.
• Develop supporter care protocols and use CRM systems effectively.
• Handle escalated supporter queries.
• Gather supporter insights for continuous improvement.
• Review supporter communications periodically.
• Engage supporters through forums and feedback sessions.
• Collaborate with digital teams to enhance online platforms.

Who are we looking for?

Essential:

• Experience in supporter or customer care, engaging via phone, email, social media.
• Excellent communication skills, managing complex conversations professionally.
• Proficiency in CRM systems for supporter management.
• Experience in cross-departmental collaboration in campaigns.
• Strong organisational skills and attention to detail.
• Ability to align supporter care with fundraising goals.
• Innovative supporter care approaches.
• Experience in achieving fundraising targets.

*This hybrid role requires commuting to London. During training, in-office presence is 3-4 days/week; afterward, twice a month and occasionally as needed.

Desirable:

• Experience in community fundraising and project leadership.
• Skills in data analytics and supporter journey optimization.
• Ability to contribute to cross-functional projects.
• Advocacy for supporter insights in campaign planning.
• Understanding campaign mechanics for supporter care plans.
• Training team members in supporter care practices.

What can we offer?

• Competitive salary and benefits, including pension contributions up to 6%.
• 24 days’ holiday plus options to flex public holidays.
• Additional days off at year-end and wellbeing closure days.
• Flexible start times.
• Life Assurance (3x salary).
• Inclusivity benefits supporting diverse needs and circumstances.