Senior Functional Design & Configuration Specialist

DHL Supply Chain; Milton Keynes; On-site; Confidential; Full time

Job summary

DHL Supply Chain UKI is seeking an experienced Senior Functional Design & Configuration Specialist to join our Oracle HCM Cloud team. You will support the operation and maintenance of the Oracle HCM SaaS platform, provisioning functional support, and guiding the NORAM migration and APAC projects plans.

This role requires 5+ years of Oracle HCM Cloud experience, strong SME knowledge in Core HR, Absence Management, Benefits and Recruitment, and the ability to run workshops, gather requirements,

Qualifications

• 5+ years of experience supporting and configuring Oracle HCM Cloud.
• Qualifications related to vocational, technical, specialized, or professional certifications.
• Strong Oracle HCM Cloud SME knowledge in Core HR, Absence Management, Benefits and Recruitment.
• Proven experience gathering requirements, facilitating workshops, configuring solutions, supporting business testing.
• Experience supporting Oracle quarterly patching upgrades.
• Experience coordinating with external 3rd party support.

Responsibilities

• Oracle HCM Cloud Support: gather requirements, facilitate workshops, configure and test solutions, support testing, and manage quarterly releases.
• Vendor coordination: develop solutions by external resources per detailed designs and QA requirements.
• Project delivery: participate in planning, estimate costs, track progress, and lead internal teams.
• Incident management: provide functional support for system incidents and escalate as needed.
• Stakeholder engagement: collaborate with business partners and IT teams to deliver projects and ongoing support.

Skills

Oracle HCM Cloud

Core HR SME

Absence Management

Benefits

Recruitment

Requirements gathering

Education

Certifications (vocational/technical)

Job description

Position: Senior Functional Design & Configuration Specialist

Grade: RCS J

Contract Type: Permanent Full-time

Travel Required: Less than 20%

Location: UKI

Advertising End Date: 21.08.2026

Disclaimer: Please note that this job advertisement may close earlier than the stated deadline if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible to ensure consideration for the position.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

We have an exciting opportunity for an experienced Senior Functional Design & Configuration Specialist to join our team. In this influential role, you will assist in managing the team, provisioning functional support to the operation and maintenance of the Oracle HCM SaaS platform.

Your role is to ensure that the HR Development and Operations team has the capacity and required specialist capability to support both the increase in Functional support workload resulting from the migration of the NORAM countries onto myHR and the overlap with the ORC APAC projects implementation plans.

If this sounds like a team, you'd like to join … keep reading.

YOUR KEY ACCOUNTABILITIES INCLUDE:

• Oracle HCM Cloud (Inc Oracle Recruitment) Support: Gather requirements, facilitate workshops, configure and test solutions, support business testing and deliver effective resolutions to business challenges; Manage quarterly Oracle releases; Ensure alignment with HR systems strategy, support HR IT project delivery, and review functional specifications to drive solution design and implementation.
• Vendor Coordination: Develop and coordinate the development of solutions or customization components by external resources in accordance with detailed designs, following development methods, documentation standards and quality assurance (QA) requirements.
• Project Delivery: Participate in project planning and cost estimation; Reporting tracking individual progress against a portion of the work/project plan; Lead internal team and small projects.
• Incident Management: Provide functional support for system incidents, investigate root causes, resolve issues; Liaise with relevant 3rd party support to monitor issues requiring escalation.
• Stakeholder Engagement: Collaborate with business partners to deliver projects and ongoing support for Oracle HCM Cloud and related applications; Provide feedback and coaching to team members and updates to senior management; Communicate and coordinate with internal and external IT partners to facilitate effective delivery of projects and ongoing support.

WHAT ARE WE LOOKING FOR FROM YOU?

• At least 5 years of experience supporting and configuring Oracle HCM Cloud.
• Qualifications related to vocational, technical, specialized, or professional certifications.
• Strong Oracle HCM Cloud SME knowledge, particularly in Core HR, Absence Management, Benefits, and Recruitment.
• Proven experience gathering requirements, facilitating workshops, configuring solutions, and supporting business testing.
• Experience supporting Oracle quarterly patching upgrades.
• Experience working with relevant 3rd party support to monitor issues requiring escalation.
• Strong analytical skills, with the ability to identify root causes, perform extensive investigation and analysis to resolve complex issues in timely manner.
• Experience working in a continuous improvement environment, challenging ideas and finding solutions to problems.
• Excellent communication and interpersonal skills, with the ability to work effectively with remote teams and stakeholders.
• Ability to collaborate with business partners, internal IT teams and external providers to deliver projects and ongoing support.
• Proactive, self-motivated and able to work independently.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.