Senior Front Desk & Reception Supervisor

Gibson, Dunn & Crutcher LLP; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Gibson Dunn & Crutcher LLP in London seeks a Reception Supervisor to lead the reception team and ensure a warm, professional welcome for visitors. The role oversees the main desk, visitor management, meeting room bookings and hospitality, guiding a small team and coordinating across sites during planned relocation.

The ideal candidate has senior front-of-house experience, strong communication skills, and superb organisational abilities to manage competing demands with discretion and precision.

Qualifications

• Previous experience in a senior front of house or reception role, ideally in a law firm or corporate setting.
• Experience supervising or leading a small team.
• Excellent communication and interpersonal skills with a polished, professional manner.
• Strong organisational and problem-solving abilities to manage a changing workload.
• Ability to work under pressure and within a team environment.
• Proficiency in MS Office and familiarity with booking/visitor systems.

Responsibilities

• Supervise the reception team day to day and ensure adequate cover.
• Manage team performance, appraisals, training and development.
• Prepare rotas, approve holidays, record absence and recruit new receptionists.
• Deliver five-star service, greet visitors by name and record preferences.
• Cover reception during breaks, absences and peak periods.
• Maintain professionalism and discretion; protect confidential information.
• Register visitors and issue passes per security and data protection rules.
• Work with security and Facilities on access control, evacuations and safety.
• Manage meeting room bookings and setups, including multi-day requests.
• Prepare weekly conference room plans and coordinate with catering/AV/secretaries.
• Prioritise competing requests and communicate changes promptly to stakeholders.
• Ensure reception, client areas and meeting rooms are tidy throughout the day.
• Collaborate with Practice Groups and business services to support meetings and events.
• Review processes and propose improvements to Operations Manager; handle special projects.

Skills

Reception supervision

Front of house

Communication skills

Organisational skills

Team management

Meeting and visitor handling

Tools

Room booking software

Visitor management systems

MS Office Suite

Job description

Gibson Dunn & Crutcher LLP in London seeks a Reception Supervisor to lead the reception team and ensure a warm, professional welcome for visitors. The role oversees the main desk, visitor management, meeting room bookings and hospitality, guiding a small team and coordinating across sites during planned relocation.

The ideal candidate has senior front-of-house experience, strong communication skills, and superb organisational abilities to manage competing demands with discretion and precision.