Senior FP&A Manager - Payments & Customer Service

Spotify; Greater London; Hybrid; GBP 87,903 - 125,577; Full time

Benefits offered by this job

Health insurance

6 months parental leave

401(k) retirement plan

Monthly meal allowance

23 days off

Paid holidays

Paid sick leave

Job summary

Spotify is seeking a Manager to join our Finance team as a dedicated FP&A partner for Payments and Customer Service. You will own the financial lens on both ecosystems, building driver-based models across planning cycles and translating complex operational economics into clear financial narratives.

You will partner with Payments, Customer Service, Subscriptions, Risk, Data, Financial Engineering, Accounting, and Business leadership to inform decisions, forecast performance, and drive cost

Qualifications

• 5+ years in FP&A, corporate development, or strategic finance.
• Experience in payments, fintech, subscriptions, or contact-centre operations preferred.
• Strong ability to translate complex data into actionable insights.

Responsibilities

• Own end-to-end payments forecast across monthly, quarterly, and annual cycles.
• Model deal economics, pricing tiers, and revenue impact of partnerships.
• Build cases for payment optimisation and checkout investments.
• Lead regional/local payment method analysis and cost-to-serve planning.
• Govern reporting for payments and customer service with KPI tracking.

Skills

FP&A experience

Driver-based models

Stakeholder management

SQL/data fluency

AI/ML awareness

Tools

NetSuite/Adaptive

Workday Financials

Job description

Spotify is seeking a Manager to join our Finance team as a dedicated FP&A partner for Payments and Customer Service. You will own the financial lens on both ecosystems, building driver-based models across planning cycles and translating complex operational economics into clear financial narratives.

You will partner with Payments, Customer Service, Subscriptions, Risk, Data, Financial Engineering, Accounting, and Business leadership to inform decisions, forecast performance, and drive cost