Senior FM Helpdesk & Contracts Lead – UK Sites

Pareto Facilities Management Ltd; Nottingham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Pareto FM Group is seeking an experienced Senior FM Helpdesk & Contract Support Coordinator to lead the helpdesk, oversee contract administration and financial processes for Experian across six sites in the UK and Ireland.

Based on site in Nottingham with occasional travel, you’ll mentor a Helpdesk Coordinator, maintain CAFM data, drive KPI reporting and ensure service performance and cost control.

Qualifications

• Experience in FM helpdesk or service coordination, including supervising others.
• Excellent customer service skills; manage expectations and difficult conversations.
• Experience with CAFM systems (Simpro or Planon).
• Experience with purchase orders, invoicing or cost reconciliations.
• Understanding of planned maintenance, compliance and asset management.
• Strong Excel skills and numerical accuracy.

Responsibilities

• Lead the helpdesk, log calls and emails.
• Dispatch work and update requesters until resolution.
• Lead and develop a Helpdesk Coordinator.
• Maintain CAFM data accuracy with Technical Services Manager.
• Produce weekly and monthly performance reports and KPI evidence.
• Manage quotes, approvals and purchase orders.
• Goods receipt completed works, reconcile costs and issue monthly invoices.

Skills

Customer service

Team supervision

Excel

Data accuracy

Education

IWFM Level 3

Tools

Simpro

Planon

Sage Intacct

Job description

Pareto FM Group is seeking an experienced Senior FM Helpdesk & Contract Support Coordinator to lead the helpdesk, oversee contract administration and financial processes for Experian across six sites in the UK and Ireland.

Based on site in Nottingham with occasional travel, you’ll mentor a Helpdesk Coordinator, maintain CAFM data, drive KPI reporting and ensure service performance and cost control.