Senior FM Assistant

SSE plc; Reading; On-site; GBP 41,000 - 48,000; Full time

Benefits offered by this job

Private healthcare discounts

Wellbeing benefits (online GP, 24/7)

Cycle to work scheme

Family entitlements (maternity/adopt)

Job summary

SSE plc in Reading is seeking a Facilities Coordinator to support the Site Facilities Manager in delivering day-to-day FM services. You will help manage front of house, post room, audits, and oversee maintenance tasks while ensuring excellent service for SSE colleagues and visitors.

The role requires IWFM Level 3 (or working towards), strong MS Office skills and Planon CAFM experience, plus contractor management and driving licence.

Qualifications

• IWFM Level 3 minimum or working towards.
• Working knowledge of Microsoft packages including Excel, Word, PowerPoint, Outlook, Office 365, Teams etc; CAFM systems (Planon).
• Experience of people and stakeholder management.
• Facility management experience both Hard and Soft Services.
• Experience of supporting complex projects and strong contractor management skills.
• Driving Licence.

Responsibilities

• Follow FM procedures to ensure optimum customer service to site occupants.
• Lead or support people management for FM assistants.
• Deliver to targets with compliance and SHE/FM standards.
• Communicate with stakeholders and resolve complaints promptly.
• Support scoping, tendering and delivery of on-site projects.
• Ensure SSE SHE standards and safe working practices are followed by all.
• Carry out Site Safety and Contractor Audits and chase actions for sites.

Skills

People management

Stakeholder management

Contractor management

Project coordination

Education

IWFM Level 3

Tools

Planon CAFM

Microsoft 365

Job description

Base Location: Reading

Salary: £40,525 - £48,427 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time 37 Hours Per Week Between 08:00 and 17:00 Monday to Friday start and finish times will be variable dependant on site needs

The Role

A multi-functional role, intended to provide support to the Site Facilities Manager in the delivery of day-to-day Facilities Management (FM) services. Working as part of a team and on their own initiative, the postholder will work to provide an excellent level of customer service for all SSE colleagues and visitors and assist in all aspects of delivering high-quality FM services.

The role will include (but not limited to) managing the following areas of FM activity, front of house, post room, audit processes, oversee the organising of maintenance and repair tasks, ensuring effective customer service, dealing with stakeholders, dispute/conflict resolution, management of contractors and other third-party service providers and production of FM related reports.

As part of the role, the post holder will be required to deputise for the Facilities Manager during periods of absence, holidays or when the Facilities Manager is unavailable to deal with issues directly.

The role will involve travel a driving licence will be needed as you will be required to cover other sites to ensure the delivery of FM Services across the estate.

You will

• As an individual and as part of the FM Team, follow FM procedures ensuring that optimum customer service is provided to site occupants.
• People management responsibilities for FM Assistant staff.
• Deliver to set targets and timescales ensuring statutory compliance, regulation and health, safety and environmental objectives are met as per the SHE/FM standards.
• Stakeholder communication and engagement. Maintain a high-quality stakeholder experience. Deal positively with complaints/negative feedback, quickly resolving these in an effective manner.
• Support with scoping, tendering and delivery of projects on site.
• Ensure SSE SHE standards and policies are adhered to and that safe working practices are maintained whether in relation to activities being carried out by the FM team or external contractors.
• Carry out Site Safety and Contractor Audits, monitor SEARs and chase actions for sites. Promote and implement SSE's SHE culture and policy.
• Support Site FM Manager with budgeting and procurement of contractor services and materials.

You Have

• A IWFM level 3 minimum or working towards.
• Working knowledge of various Microsoft packages including Excel, Word, PowerPoint, Outlook, Office 365, Teams etc; CAFM systems (Planon).
• Experience of people and stakeholder management.
• Facility management experience both Hard and Soft Services.
• Experience of supporting complex projects and strong contractor management skills.
• Driving Licence.

About SSE

SSE’s purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

Over 14,500 brilliant people work together to power change at SSE. Our Human Resources (integrated Services) teams help make sure they're getting and giving their best. They design the people strategies that make SSE a great place to work. And they empower our teams to meet the demands of our business today, and tomorrow.

Flexible Benefits To Fit Your Life

• Enjoy discounts on private healthcare and gym memberships.
• Wellbeing benefits like a free online GP and 24/7 counselling service.
• Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
• As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 344763 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.