Senior Floor Manager

JD Group; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a Senior Floor Manager to lead their team in achieving sales and customer satisfaction metrics. The role involves mentoring staff, driving sales, and maintaining high service standards. Successful candidates will have prior management experience, strong leadership skills, and a passion for retail. Exceptional benefits, including discounts and development opportunities, are offered to employees.

Benefits

Monthly discretionary bonus schemes

Company discount of 25% off a large number of products

Access to digital health and well-being services

Health cash plans

Wide range of internal development courses

Access to apprenticeships & accredited qualifications

Discounted gym memberships

Volunteer opportunities with JD Foundation

Qualifications

• Previous supervisory or management experience in retail.
• Knowledgeable of retail trends and competitors.
• Proven track record of achieving sales targets.

Responsibilities

• Support the store management team in achieving customer satisfaction.
• Monitor key performance indicators like Sales and Conversion.
• Provide coaching and feedback to colleagues.

Skills

Leadership

Communication

Customer Service

Coaching

Sales Target Achievement

Visual Merchandising

Job description

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Senior Floor Manager

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing unparalleled service.

Responsibilities:

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive store sales through effective merchandising, stock replenishment, and team motivation.
• Monitor and drive all key performance indicators such as Sales, Conversion, Units, and more.
• Support the Store Management team in optimizing financial performance by effectively managing costs, including audit compliance and wage costs.
• Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail and knowledgeable of the latest trends and competitors.
• Experience in coaching and developing individuals.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Keen eye for detail and commerciality. Experience in visual merchandising is advantageous.
• Ability to promote JD Group values to internal and external stakeholders.

We offer our employees some amazing benefits:

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from over 100 retailers through our online benefits platform (TELUS Health)
• Access to digital health and well-being services (TELUS Health)
• Health cash plans
• Wide range of internal development courses for personal and professional growth
• Access to apprenticeships & accredited qualifications (England Only)
• Discounted gym memberships at JD Gyms
• Opportunities to join colleague networks and support initiatives that drive positive change
• Volunteer opportunities with JD Foundation
• Employer engagement forums to influence positive change