Senior Fire Technical Support Engineer

Complii; Buckingham; Hybrid; GBP 65,000 - 82,000; Full time

Benefits offered by this job

Company vehicle or allowance

25 days holiday per year

Birthday off

Company Pension

Phone

Professional development opportunities

Job summary

Abbot Fire Group, part of Complii, is seeking a Senior Fire Technical Support Engineer to back our ANSUL kitchen fire suppression operation. You’ll provide practical engineering support to field teams, share knowledge, and help sustain high service standards nationwide.

You’ll focus on troubleshooting, mentoring engineers, reviewing technical queries, and guiding problem resolution, while benefiting from a hybrid role based from our Gawcott office near Buckingham.

Qualifications

• Hands-on fire engineering experience essential.
• Ability to advise and support field Engineers in complex situations.

Responsibilities

• Provide practical advice, troubleshooting support and guidance to field Engineers on ANSUL kitchen fire suppression systems.
• Review technical queries and completed works to identify right solutions and uphold quality, compliance and customer service.

Skills

Fire engineering

Troubleshooting

Mentoring

Technical guidance

Tools

ANSUL systems

Job description

We’re hiring a Senior Fire Technical Support Engineer to join our team at Abbot Fire Group, supporting our growing kitchen fire suppression operation. You don’t need to have worked with ANSUL systems before. If you have solid hands-on engineering experience within the fire industry, we can give you the specialist ANSUL training and knowledge you’ll need. This is an ideal opportunity for an experienced Fire Engineer who is ready to take the next step in their career, spending less time on the tools while using their technical knowledge and field experience to support our Engineers, solve problems and help drive consistently high standards across our nationwide services.

Perhaps you’re already the Engineer that others call when they’re stuck on a job, need a second opinion or are dealing with a particularly challenging technical issue. You don’t need to have held a technical support or management role before. What matters to us is your practical fire engineering experience, your technical mindset and your ability to help others find the right solution.

We deeply value the experience and knowledge our Engineers build in the field. In this role, you’ll put that experience to use in a different way, becoming a key technical point of contact for our field‑based Engineers working on ANSUL kitchen fire suppression systems, helping resolve technical issues, supporting quality and compliance, and sharing the knowledge that helps our teams deliver a great service to our customers.

What you receive for joining us: We’re offering a competitive salary, depending on experience, plus a strong package designed to support you both in and out of work.

• company vehicle or allowance
• 25 days holiday per year plus Bank Holidays
• your birthday off
• Company Pension
• Phone
• access to professional development opportunities

This is a hybrid role, and you will need to be able to work from our Gawcott office, near Buckingham, around 2 days per week.

Here’s a look at some of the things you’ll be doing:

• Be a key technical point of contact for our field‑based Engineers, providing practical advice, troubleshooting support and guidance when they encounter challenging jobs or technical issues with ANSUL kitchen fire suppression systems
• Use your engineering experience to review technical queries and completed works, helping Engineers identify the right solutions while supporting consistently high standards of quality, compliance and customer service
• Coach, mentor and develop Engineers through knowledge sharing, technical guidance and practical support, helping build capability and confidence across the wider engineering team
• Work closely with our operational and customer teams to resolve technical escalations, identify recurring issues and help improve the way we install, service and maintain our kitchen fire suppression systems

Can you show experience in some of these areas:

• Current or previous hands on experience as a Fire Engineer, Fire Alarm Engineer, Fire Protection Engineer or similar. Practical engineering experience within the fire industry is essential, but previous ANSUL experience is not required
• Strong technical and fault finding skills, with the confidence to diagnose problems, interpret technical information and use your engineering knowledge to help others reach the right solution
• The ability to communicate technical information clearly and practically, whether you’re supporting an experienced Engineer, developing someone with less experience or helping colleagues understand an issue
• A proactive, problem solving approach with a genuine interest in developing others, improving engineering standards and using your field experience to make a wider impact across the business

Do you recognise yourself in the description above? Maybe you’ve spent years on the tools and are wondering what the next step looks like, but don’t want to leave the technical side of the fire industry behind. You might never have worked on an ANSUL system before and that’s absolutely fine. If you have solid fire engineering experience, a strong technical mindset and enjoy being the person others turn to for advice, we’d really like to hear from you. You don’t need to tick every box. We’re interested in your engineering experience, your ability to solve problems and where you want to take your career next.

Introducing our organisation: Abbot Fire Group is part of Complii, a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, and lift & escalator divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to use the experience you’ve gained in the field to support and develop our engineering teams, build specialist knowledge in ANSUL kitchen fire suppression systems and play an important part in the continued growth of our fire suppression operation.