Senior Field Service Engineer – Autonomy in Automation

ASC Connections; England; On-site; GBP 41,000 - 50,000; Full time

Job summary

ASC Connections seeks an experienced Senior Service Engineer for nationwide, field-based support of precision machining and automation equipment. You will install, service and repair systems on customer sites, while delivering remote support and training as needed.

The role requires strong electrical/mechanical fault-finding, excellent organization, and clear communication with customers and colleagues. A full UK driving licence is essential.

Qualifications

• Proven experience as a Field Service Engineer within manufacturing, machine tools, automation or related engineering environments.
• Strong electrical and mechanical fault-finding skills.
• Excellent organisational skills with the ability to manage multiple tasks independently.
• Confident communicator, comfortable supporting customers and colleagues at all levels.
• Strong IT skills and ability to work with digital service systems.
• A proactive problem solver with a customer-focused mindset.
• Full UK driving licence.

Responsibilities

• Carry out on-site installations, servicing, repairs and upgrades in line with service schedules and customer requirements.
• Provide first-line remote technical support via phone and email to customers and service engineers.
• Support service coordination by assisting with case progression and documentation using digital systems.
• Prepare materials, documentation and technical information ahead of installations.
• Deliver customer training, both on-site and using digital or VR-based tools where applicable.
• Attend in-house and external training to maintain technical competence.

Skills

Field Service Engineer experience

Electrical fault-finding

Mechanical fault-finding

Organisational skills

Communication skills

IT skills

Full UK driving licence

Job description

ASC Connections seeks an experienced Senior Service Engineer for nationwide, field-based support of precision machining and automation equipment. You will install, service and repair systems on customer sites, while delivering remote support and training as needed.

The role requires strong electrical/mechanical fault-finding, excellent organization, and clear communication with customers and colleagues. A full UK driving licence is essential.