Facilities Coordinator - 98 Theobalds, London, UK

CBRE Group, Inc.; Greater London; Hybrid; GBP 26.000 - 38.000; Vollzeit

Zusammenfassung

CBRE Group, Inc. in Holborn, Central London, is seeking a Building Support officer to assist the Building Manager with day-to-day facilities operations and occupier-facing service. The role covers monitoring site activities, responding to maintenance requests, and coordinating with contractors to maintain a safe, efficient working environment for a multi-occupied office premises (c.

134,000 sq ft). The successful candidate will contribute to health and safety records, plan and track work

Qualifikationen

• Understanding of industry stakeholders and client needs.
• Knowledge of health and safety legislation applicable to property management.
• Ability to build and maintain client, supplier and occupier relationships.
• Familiarity with property inspections and service-charge concepts.
• Proficiency with IT tools and databases.

Aufgaben

• Monitor all site activities and report to the Building Manager.
• Respond to maintenance requests in person, by phone, or electronically.
• Maintain health and safety records and support contractor management.
• Conduct property walk-arounds and inspections as required.
• Assist with planning of events and building-wide initiatives.
• Coordinate Purchase to Pay tasks and integrate quotations with tasks.

Kenntnisse

Facilities management

Customer service

Health and Safety

Contractor management

IT applications

Tools

Vantify system

MS Excel

Jobbeschreibung

About the Role:

Provide professional support to the Building Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.

Role Specific Particulars

The property is a multi-occupied medium sized office premises

(c. 134,000 sq. ft.) located in Holborn, Central London. The successful candidate will be part of a site team of 2 and will be an essential asset to the property, colleagues, client and occupiers. Reporting to the Building Manager.

What You’ll Do:

• To monitor all activities relating to the site, reporting to the Building Manager and taking action as appropriate.
• To comply with Health and Safety on site, maintaining records, using the Vantify system / hard copy as required, Involvement with contractor management as appropriate.
• To undertake property walk arounds, and inspection’s as required
• To respond to requests for maintenance / technical assistance in person, via telephone and electronically, in tandem with the Building manager and wider site teams as required
• To research questions and solutions using available information resources, advising the Building Manager/wider team of the appropriate actions.
• To identify and escal ...
• Route issues and requests to the correct resource, track progress and document resolutions
• To liaise with occupiers and deal with any operational queries they might have. To assist with the planning of events, placemaking, building wide initiatives as required.
• To work in conjunction with the BM & wider teams ensuring a PPM and repair programme is in place.
• To assist in the management of work programmes on site in conjunction with the BM, and wider teams, acting as the liaison point for all parties involved.
• To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate.
• To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks.
• Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.
• Any other duties as directed by your Line Manager.
  

What You’ll Need:

• Understand how the industry and stakeholders function, and the range of services available to clients.
• Constantly updating knowledge of legislation relating to property management.
• Develop an understanding of how to build and maintain client, supplier and customer relationships.
• Understanding of key issues to be noted on property inspections.
• Understand and use industry/specific IT applications.
• Understand the principles of service charges.
• Understand the principles of contract law.
• Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge.
• Know and be able to apply legislation and policies relating to Health and Safety.
• Know and be able to apply legislation and policies relating to Environmental protection.
• Understand insurance relating to buildings and the FSA regulations.
• Understand and apply all procedures relating to work activities.
• Contributes to team business plan/strategy.
• Able to plan and manage own workload.
• Able to work as part of a team, supporting colleagues.
• Able to use IT software such as Word, Excel, and databases.
• Oriented towards providing excellence in customer services.
• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills.
• Willing to learn and expand the processes of the helpdesk function as the role progresses.
• Be able to communicate effectively verbally and in writing.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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