Senior Facilities Manager

Harrods; Knightsbridge; On-site; GBP 90,000 - 120,000; Full time

Job summary

Harrods in Knightsbridge seeks a Senior Facilities Operations Manager to lead our cleaning and waste operations across PM and Night shifts, ensuring a spotless, safe store for customers and colleagues.

You will manage large frontline teams through managers and assistants, drive performance, oversee health & safety, and maintain service levels while controlling budgets and planning resources for a 24-hour operation.

Qualifications

• Experience leading large cleaning and waste operations.
• Proven ability to manage multi-shift teams in a busy retail setting.
• Strong knowledge of health, safety and food safety standards.

Responsibilities

• Lead cleaning and waste operations across PM and Night shifts.
• Manage frontline managers and assistants, driving performance.
• Oversee compliance, health & safety, and service quality.
• Lead resource planning and contractor management for service levels.
• Monitor KPIs, audits and reporting; take corrective action as needed.
• Manage budgets and support operational planning.
• Drive continuous improvement to enhance efficiency and delivery.
• Collaborate with stakeholders to maintain 24-hour operations.
• Deputise for the Director of Facilities & Engineering when required.

Skills

People leadership

Facilities management

Cleaning operations

Waste management

Health & safety

Stakeholder management

Budget management

Performance improvement

Education

Bachelor's degree in Facilities Management

Tools

MS Excel

Job description

Our Facilities & Engineering team are now looking for a Senior Facilities Operations Manager to lead our cleaning and waste operations across PM and Night shifts.

This is a strategic leadership role responsible for ensuring our store is always customer and trade ready. Leading a large frontline operation, you'll drive operational excellence, champion high standards and play a key role in delivering an exceptional environment for customers and colleagues.

About the Role

In this role you will lead all cleaning and waste operations across PM and Night shifts, reporting to the Director of Facilities & Engineering. Working closely with the Senior Facilities Manager overseeing the AM operation, you'll ensure a seamless approach to service delivery, standards and continuous improvement across the store.

You will:

• Lead cleaning and waste operations, ensuring the store is always maintained to exceptional standards.
• Manage large operational teams through managers and assistant managers, driving performance and engagement.
• Oversee compliance, health & safety, food safety and service quality across the operation.
• Lead resource planning and contractor management to maintain service levels.
• Monitor performance through KPIs, audits and reporting, taking action where required.
• Manage budgets and support operational business planning.
• Drive continuous improvement initiatives that enhance efficiency and service delivery.
• Build strong relationships with stakeholders across the business.
• Collaborate closely with the AM leadership team to deliver a consistent 24-hour operation.
• Deputise for the Director of Facilities & Engineering when required.

About You

You will be an experienced operational leader with a strong background in cleaning and waste management. Comfortable leading large teams in a fast-paced environment, you'll be passionate about high standards, developing people and driving improvement.

You will:

• Have proven experience leading large operational teams through multiple layers of management.
• Bring strong cleaning and waste management expertise, ideally gained in a high-volume environment.
• Have experience working in customer-facing operations where standards are critical.
• Be a confident people leader with strong employee relations and performance management experience.
• Be comfortable leading change and improving processes, standards and efficiency.
• Demonstrate excellent communication and stakeholder management skills.
• Be highly organised, resilient and able to balance multiple priorities.
• Take a collaborative approach and enjoy working across teams to achieve shared goals.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.