Private Shopping Department Manager

Harrods; Knightsbridge; On-site; GBP 65,000 - 90,000; Full time

Job summary

Harrods is seeking a Private Shopping Department Manager to lead and inspire a team delivering personalised luxury experiences in our Knightsbridge store.

You will drive service excellence, manage performance, and partner with senior leaders to optimise team structure and talent development in a fast-paced, client-centric environment.

Qualifications

• Proven ability to lead a high-performing luxury retail team.
• Strong people development and coaching mindset.
• Exceptional communication and interpersonal skills.
• Excellent attention to detail and organisational capabilities.
• Adaptable approach to problem-solving in a fast-paced store environment.
• Ability to build relationships and influence across teams.

Responsibilities

• Lead and develop a high-performing team of Private Shopping Assistants.
• Set clear expectations, standards and vision to drive service excellence and commercial success.
• Oversee the end-to-end client journey to ensure a consistently exceptional experience.
• Partner with the Private Shopping Manager to review capacity and optimise team structure across business units.
• Identify and nurture talent, supporting internal development and external hiring where needed.
• Curate engaging training opportunities with central learning teams and brand partners.
• Act as a brand ambassador with the highest standards of professionalism and discretion.

Skills

Leadership

People development

Communication

Organisational skills

Problem-solving

Stakeholder management

Job description

Harrods Private Shopping delivers a world-class, highly personalised service to our most valued clients, consistently exceeding expectations and redefining luxury retail experiences. Our ambition is clear: to be the ultimate luxury shopping and lifestyle destination globally.

Within our Client Delivery function, we build, nurture and grow relationships with an international client base, ensuring every interaction is seamless, thoughtful, and expertly executed.

As a Private Shopping Department Manager, you will play a pivotal role in driving operational excellence and leading our team of Private Shopping Assistants to deliver an outstanding client journey from start to finish.

About the Role

This is a people-first leadership role where success is defined by the success of your team and the experiences they create for our clients.

You will:

• Lead, inspire, and develop a high-performing team of Private Shopping Assistants, ensuring they reach their full potential
• Set clear expectations, standards, and vision to drive both service excellence and commercial success
• Oversee the seamless execution of the end-to-end client journey, ensuring a consistently exceptional experience
• Partner with the Private Shopping Manager to review capacity and optimise team structure across business units
• Identify and nurture talent, supporting both internal development and external hiring where needed
• Curate engaging training and development opportunities, collaborating with central learning teams and brand partners
• Act as a brand ambassador, maintaining the highest standards of professionalism, discretion, and client service

This role is fully on site, working 5 out of the 7 days a week.

About You

You are a confident, solutions-focused leader with a passion for delivering outstanding luxury experiences. You bring a strong balance of operational expertise and people leadership, and you thrive in a fast-paced, client-centric environment.

You will have:

• A self-motivated and proactive mindset
• Strong leadership and people development skills
• Excellent communication and interpersonal abilities
• High attention to detail and organisational skills
• A versatile and adaptable approach to problem-solving
• The ability to build strong relationships and influence across teams

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.