Senior Executive Escalations Manager (FCA Regulated Auto)

Calex UK; Coventry; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 Days Annual Leave

Private GP and Healthcare Services

High Street Discounts

Discounted Gym Memberships

24 Hour Wellbeing Service (Counselling

Life Assurance

Pension

Private Healthcare cover

Job summary

Calex UK seeks an experienced Level 3 Executive Escalations Advisor to join the Stellantis Customer Escalations function. You will manage the most complex, high-risk customer cases within an FCA-regulated environment, delivering fair, compliant outcomes and executive-level responses.

The role requires proven executive escalation handling, strong automotive sector knowledge, and adept stakeholder engagement with senior leadership. Salary is market-facing with strong benefits.

Qualifications

• Proven experience working within an FCA-regulated environment (essential)
• Experience managing CEO/Managing Director/executive-level escalations (essential)
• Strong automotive industry background (essential)
• In-depth knowledge of FCA DISP rules and Consumer Duty principles (essential)
• Strong stakeholder management with senior leadership exposure
• Exceptional written communication for executive-level correspondence

Responsibilities

• Take full ownership of CEO, Managing Director, and executive-level complaints from receipt through to resolution
• Ensure case handling aligns with FCA regulations, Consumer Duty, DISP rules, and internal governance frameworks
• Conduct detailed investigations and root cause analysis to identify process or systemic failures
• Engage and influence senior stakeholders including Legal, Compliance, Finance, and Customer Care leadership

Skills

Executive escalation management

Stakeholder management

Automotive industry knowledge

Written communication

Regulatory compliance

Job description

Calex UK seeks an experienced Level 3 Executive Escalations Advisor to join the Stellantis Customer Escalations function. You will manage the most complex, high-risk customer cases within an FCA-regulated environment, delivering fair, compliant outcomes and executive-level responses.

The role requires proven executive escalation handling, strong automotive sector knowledge, and adept stakeholder engagement with senior leadership. Salary is market-facing with strong benefits.