Senior Executive, Client Operations

OMD; Greater London; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An established industry player seeks a Senior Executive for Client Operations to join a dynamic team in London. This role involves managing budgets, ensuring accurate billing, and collaborating with global teams to deliver exceptional client service. You'll thrive in a fast-paced environment, working closely with marketing professionals and gaining insights into consumer technology. If you're detail-oriented, proactive, and eager to learn, this opportunity offers a chance to shine and grow within a vibrant agency culture. Embrace the chance to make a significant impact in a creative and supportive workplace.

Qualifications

• Experience in business analytics and media agency processes.
• Strong attention to detail and ability to think independently.

Responsibilities

• Manage budgets and ensure accurate client billing.
• Prepare and present post-campaign reports to clients.

Skills

Business Analytics

Attention to Detail

Intermediate Excel Skills

Time Management

Team Collaboration

Presentation Skills

Job description

OMD Greater London, England, United Kingdom

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About The Role

Senior Executive, Client Operations

The Opportunity

We are seeking a Senior Executive, Client Operations to join our financial operations team dedicated to a top technology client. This role will assist the Director, Client Operations in ensuring that client contractual agreements are upheld within a self-managed media function across the MET markets.

This is a unique opportunity to work with one of the world's most exciting brands and to be part of a dynamic team within a full-service creative agency.

This is a fast-paced environment, working and connecting with some of the industry’s best marketing and advertising professionals around the world, based in a diverse and vibrant office in central London. This position reports to the Director, Client Operations and the Global Client Operations lead while working very closely with the media teams in London, Los Angeles, and local MET markets. The role will also be deeply connected to the wider OMD EMEA Finance teams.

Key Responsibilities

• Budget Management: Manage expenditures across MET markets, ensuring that all budgets are delivered and reported correctly to the client.
• Client Billing: Ensure accuracy of client-facing billing in compliance with contractual obligations.
• Media Approval Tracking: Track all media authorisations and correlating Purchase Orders.
• Quarter Close Processes: Ensure end of quarter accurate reporting to internal and external stakeholders.
• Ad-hoc: Assist in requests, reporting, and client presentations.

Media Plan Management

• Plan Execution: QA media plans weekly as input into the global automation system (PlanIt).
• Report Preparation: Prepare and present quarterly post-campaign reports to local and global clients.

Desired Skills & Experience

• Experience in business analytics and a strong interest in media agency processes.
• High attention to detail and exceptional follow-through, with the ability to think independently.
• Intermediate Excel skills; Mac proficiency is a plus but not required.
• Strong time management skills to meet tight deadlines.
• Ability to prioritize multiple tasks in a fast-paced, email-heavy environment.
• Enjoy working collaboratively within a close-knit team.
• Desire to develop presentation skills for internal and client-facing contexts.

Attitude & Values

• Be thorough and meticulous in outputs.
• Show curiosity about consumer technology and the Clients' business.
• Demonstrate enthusiasm, determination, open-mindedness, and creativity.
• Proactive with a strong initiative to find solutions.
• Supportive team player.
• Committed to continuous learning and growth within the agency.
• Maintain high accountability focused on client service.

We support your ability to shine and showcase your talents. If you have specific requirements, discuss them with your Talent Acquisition team or email us confidentially at [e-mail].

About The Agency

At OMD EMEA, we aim to deliver ‘better decisions, faster‘ for our clients and talent. As part of the world’s largest media network, we create experiences for consumers with less attention and more choice. Empathy is key—understanding the consumer, our clients, and our team.

Learn Fast, Act Fast. To navigate the new normal, we emphasize learning from data signals and acting swiftly. Visit Why OMD? to learn more about our Act Fast Framework.

Our working pattern involves being in the London office three days a week, with remote work on other days. Feel free to ask about this during your application or interview.

We value diversity, equity, and inclusion, striving to be an environment where everyone can thrive and bring their true selves. We process your data according to our Recruitment Privacy Notice at https://omnicommediagroup.com/recruitment-privacy-notices/.