Senior Event Operations Manager- London

Susan Hamilton Group; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

Susan Hamilton Group in London is seeking a Senior Event Operations Manager to lead the operational delivery of high-end events across prestigious venues. The role is hands-on and client-facing, coordinating with clients, venues, Sales and Events teams to ensure seamless execution.

The ideal candidate will have senior events operations experience, strong client communication, and the ability to lead and motivate FOH staff while maintaining exceptionally high service standards in a fast-paced

Qualifications

• Senior events operations experience required.
• Experience delivering high-end or large-scale events.
• Excellent client-facing and communication skills.
• Strong leadership and ability to motivate teams.
• Highly organized with meticulous attention to detail.
• Capable of remaining calm in fast-paced environments.
• Passion for delivering memorable events.

Responsibilities

• Lead the operational planning and delivery of events from start to finish.
• Manage and brief FOH teams for events of all sizes.
• Attend site visits and tastings with clients and Sales.
• Oversee event service and ensure consistently high standards.
• Build relationships with clients and venue partners.
• Ensure health & safety and event documentation is in place.
• Support recruitment and development of FOH staff.
• Collaborate with internal teams to ensure smooth delivery.

Skills

Client-facing

Leadership

Communication

Organization

Attention to detail

Calm under pressure

Team motivation

Job description

Senior Event Operations Manager

Location: London
Salary: £45,000-£50,000 depending on experience + overtime
Contract: Permanent, 45 hours per week

We are recruiting for an experienced Senior Event Operations Manager to join a high-end events business delivering exceptional events across some of London’s most prestigious venues.

This is a hands‑on, client-facing role where you will take responsibility for the successful operational delivery of events, working closely with clients, venues, Sales and Events teams.

Key responsibilities:

• Lead the operational planning and delivery of events from start to finish.
• Manage and brief FOH teams for small to large‑scale events.
• Attend site visits and tastings with clients and the Sales team.
• Oversee event service and ensure consistently high standards.
• Build strong relationships with key clients and venue partners.
• Ensure all relevant health & safety and event documentation is in place.
• Support the recruitment, training and development of FOH staff.
• Work closely with internal teams to ensure smooth and efficient event delivery.

The ideal candidate:

• Previous experience in a senior events operations role.
• Strong experience managing high‑end or large‑scale events.
• Excellent client‑facing and communication skills.
• Confident leading and motivating teams.
• Highly organised with excellent attention to detail.
• Able to remain calm and professional in a fast‑paced environment.
• Passionate about delivering exceptional service and memorable events.

This is an excellent opportunity for an experienced Senior Event Operations Manager looking for a varied role with significant responsibility, working across some of London’s most prestigious event venues.