Senior Event Operations Manager

Curate Group; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working policy

28 days annual leave

20% discretionary annual bonus

Complimentary access to events

Job summary

Curate Group's Lumos Experiences seeks a Senior Event Operations Manager to lead live events delivery across the U.K. You will own operational planning, venue delivery, safety procedures and budget management, ensuring every show runs smoothly and to a high standard.

You'll coach and develop regional operations teams, manage key suppliers and build scalable processes, with hands-on involvement at shows to maintain quality and drive continuous improvement.

Qualifications

• Experience in event operations, production or management in live entertainment or hospitality.
• Proven experience leading and motivating teams.
• Natural self-starter who thrives on responsibility and momentum.
• Confident decision-maker under pressure.

Responsibilities

• Own UK event operations and day-to-day delivery across multiple venues.
• Oversee planning, execution and post-event reviews.
• Lead, coach and develop Operational and Event Managers and teams.
• Recruit, onboard and train Event Managers and Assistants; maintain playbooks and toolkits.
• Ensure health & safety, risk assessments and incident management.
• Build strong venue relationships and manage suppliers.
• Develop and standardise processes to drive consistency and efficiency.
• Monitor budgets and identify profitability improvements.
• Attend shows to coach teams and ensure quality control.

Skills

Event operations

Team leadership

Problem solving

Decision making under pressure

Organisational skills

Project management

Negotiation skills

Communication skills

Interpersonal skills

Driving license

Tools

Google Suite

AI tools

Team collaboration tools

Job description

Role: Senior Event Operations Manager, Lumos Experiences

Reports to : Head of Regional Events, U.K

Contract Type : Full time (hybrid 3:2)

Office Location : London, UK

COMPANY OVERVIEW

Curate Group is a dynamic events and experiences company, creating unforgettable moments that bring people together. We specialise in unique, high-quality live events - from large scale festivals, immersive concerts, cultural experiences and corporate events partnering with some of the world’s most exciting brands.

One of our core event brands, Lumos Experiences, is one of the most distinctive live entertainment concepts, creating atmospheric candlelit concerts that transform unexpected spaces into something genuinely magical. We're growing fast, running multiple shows per week across new cities and countries and we're looking for a highly organised Senior Event Operations Manager to support the ongoing running of our shows across the U.K.

ROLE OVERVIEW

We’re looking for a Senior Event Operations Manager to lead and drive the successful delivery of our live events. You'll own operational planning and execution across multiple venues, ensuring every show runs smoothly, safely and consistently while supporting the continued growth of the business.

This role suits someone who takes real pride in their work and spots what needs doing before being asked. You'll be a proactive problem-solver who thrives on responsibility, makes confident decisions and brings both energy and precision to everything you do. This isn't a role for someone who waits to be directed, it's for someone who leads, cares and makes things happen.

You’ll also spend time at some of the shows because the best operations leaders stay close to the experience they're delivering. Seeing your events firsthand allows you to coach teams, identify improvements and continually raise standards across the region.

SUCCESS IN THIS ROLE

Success in this role will be measured through event quality, operational consistency, team leadership, staffing performance, wise budget management, positive guest feedback and the ability to support the region's continued growth.

We're looking for someone who takes ownership, thinks commercially and makes things happen.

You’ll be comfortable building processes from scratch, leading a team, solving problems under pressure and finding ways to make the operation better every day for the benefit of our business and customers.

KEY RESPONSIBILITIES

• Operational Leadership: Own UK event operations, standards and day to day delivery across multiple venues.
• Event Delivery: Oversee planning, execution and post-event reviews, ensuring consistently high standards.
• People Leadership: Lead, coach and develop Operational and Event Managers and wider operational teams.
• Training & Standards: Lead weekend team recruitment, onboarding and ongoing training for Event Managers and Assistants. Build and maintain up-to-date training resources, playbooks and manager toolkits.
• Health & Safety: Own operational compliance, risk assessments, safety procedures and incident management.
• Venue Management: Build strong venue relationships and oversee operational planning, access and requirements.
• Supplier Management: Manage key suppliers, negotiate effectively and maintain high service standards.
• Processes & Operational Standards: Develop and standardise processes across all shows to drive consistency, reduce ambiguity and improve efficiency.
• Budget Management: Own operational budgets, monitor costs and identify opportunities to improve profitability.
• Field Presence & Quality Control: Attend a minimum of two shows per month, with additional event attendance as needed during training, launches and peak periods.
• Reporting & Continuous Improvement: Deliver post-event reports, analyse KPIs and customer feedback and proactively propose improvements to keep Lumos ahead of industry trends.
• Special Event & Venue Preparation: Coordinate venue-specific requirements including permits, vendor sourcing, local compliance requirements, and operational planning for unique or non-traditional event spaces.

WHO WE’RE LOOKING FOR

• Significant experience in event operations, production or management. Ideally within the live entertainment or hospitality sectors.
• Proven experience leading, developing and motivating teams, upholding high standards and bringing energy to what you do.
• A natural self-starter and problem solver who thrives on responsibility and momentum.
• Confident in making decisions, even under pressure and always ready to find a solution.
• Strong organisational and project management skills with the ability to multitask.
• Excellent negotiation, communication and interpersonal skills.
• Driving license, travelling to various locations as needed.
• Proficiency in Google Suite, AI and team collaboration tools.

WHAT WE OFFER

• A competitive salary, depending on experience
• Access to our 20% discretionary annual bonus based on personal and business performance
• 28 days annual leave, including bank and other public holidays
• Additional annual leave is gifted around Christmas and New Year
• An extra day of annual leave gifted for each year of service (up to an additional 3 days)
• Your Birthday off (or a day within the same month)
• A flexible hybrid-working policy, with beautiful offices in Chancery Lane, Central London
• Enhanced maternity leave policy
• Significant opportunities for personal growth and career progression as the business scales
• A collaborative, fun and respectful team environment
• Complimentary access to our full range of events and concerts for family and friends