Senior EU CX Analytics & Automation BI Engineer

Amazon; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Amazon is seeking a Senior Business Intelligence Engineer to own analytics across EU Customer Experience programmes and Catalogue Health.

You will design data models that reveal how catalogue defects degrade the shopping experience, build measurement frameworks that tell leadership which programmes are actually moving the needle, and deliver the analytical foundations that drive strategic decisions across ten European marketplaces.

Qualifications

• Experience programming to extract, transform and clean large (multi-TB) data sets.
• Experience with theory and practice of design of experiments and statistical analysis of results.
• Experience with AWS technologies.
• Experience in scripting for automation (e.g. Python) and advanced SQL skills.
• Experience working directly with business stakeholders to translate between data and business needs.
• Experience with data visualization using Tableau, Quicksight, or similar tools.

Responsibilities

• Leading the design and delivery of analytical data products (datamarts, automated reporting suites, deep-dive frameworks, and AI-powered self-serve tools) that give leadership a clear view of customer experience performance across EU marketplaces
• Defining and tracking success metrics for programmes that don't yet have measurement, working with senior stakeholders to establish what good looks like and building the infrastructure to track progress against it
• Building analytics that connect catalogue quality to real customer outcomes (engagement, conversion, abandonment), turning previously invisible problems into actionable priorities that shift how teams invest
• Developing measurement frameworks for emerging AI-powered shopping experiences, giving leadership the evidence base to decide where to scale and where to change direction
• Contributing to AI-powered self-serve analytics suites, designing data models and tooling that let product teams move from question to insight to action without waiting for BI support
• Building prioritisation and scoring models using Python and large-scale retail data, directly influencing which customer experience improvements get resourced
• Conducting deep-dive analyses that challenge existing assumptions, surface non-obvious drivers of customer behaviour, and translate findings into concrete recommendations that shift programme strategy
• Partnering with Product and Program Managers to translate ambiguous goals into measurable frameworks, owning the analytical narrative that shapes roadmap decisions at Director and VP level

Skills

Data engineering

Experiment design

AWS technologies

Python & SQL

Stakeholder liaison

Data visualization

Tools

Tableau

Quicksight

AWS Lambda

Job description

Amazon is seeking a Senior Business Intelligence Engineer to own analytics across EU Customer Experience programmes and Catalogue Health.

You will design data models that reveal how catalogue defects degrade the shopping experience, build measurement frameworks that tell leadership which programmes are actually moving the needle, and deliver the analytical foundations that drive strategic decisions across ten European marketplaces.