Senior EU After Sales & Reverse Logistics Program Lead

Jd.Com; Milton Keynes; On-site; GBP 90,000 - 120,000; Full time

Job summary

JD.com in Milton Keynes seeks a Program Owner to lead a core European Last Mile delivery program, strengthening after sales and reverse logistics capabilities, and directly impacting customer experience.

You will drive strategic capability improvements, define standards, monitor KPIs, and collaborate with country teams, 3PLs and warehouses to optimize returns, tracking accuracy and SLA performance across Europe.

Qualifications

• Fluent spoken and written in English.
• 5+ years of professional experience in last mile delivery or returns/reverse logistics.
• Bachelor's degree or higher.
• Strong data analysis and coordination skills.

Responsibilities

• Lead a core European Last Mile delivery program and coordinate senior stakeholders across countries.
• Refine and execute After Sales and Reverse logistics strategies, aligning with Leadership Team and Country Teams.
• Define, standardize and improve After Sales and Reverse logistics processes and standards; monitor KPIs and ensure action plans.
• Collaborate with Warehouse, Procurement and Solution Teams to optimize returns SLAs and improve tracking accuracy across Europe.

Skills

English language proficiency

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or higher

Tools

Office software

Job description

JD.com in Milton Keynes seeks a Program Owner to lead a core European Last Mile delivery program, strengthening after sales and reverse logistics capabilities, and directly impacting customer experience.

You will drive strategic capability improvements, define standards, monitor KPIs, and collaborate with country teams, 3PLs and warehouses to optimize returns, tracking accuracy and SLA performance across Europe.