Senior Enterprise Solutions Engineer, Integrations & APIs

Luminance; City Of London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

£2,000 Learning budget

Job summary

Luminance, a pioneer in Legal-Grade AI, seeks a Senior Customer Solutions Engineer in London to drive seamless enterprise integrations. You will work across Sales, Product and Customer Success, implementing scalable workflows and advocating developer enablement.

You’ll gain deep knowledge of our AI platform, build integrations with major systems, and help customers unlock value quickly while growing professionally within a fast-moving team.

Qualifications

• Customer-focused mindset with strong communication.
• Ability to design and guide integrations across systems.
• Wamiliarity with API usage, docs, and developer enablement.

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits.
• Understand use cases and integration requirements, advising customers on the best solutions to achieve success quickly.
• Build integrations for our customer base, creating seamless workflows across Salesforce, ServiceNow and Slack.
• Be the main contact for managing integration issues and challenges.
• Develop reusable tooling, APIs, SDKs, and enablement resources to speed up integration.
• Create and maintain customer-facing API documentation and Reference Architectures for developers.
• Coordinate with Support and Technical Operations to resolve technical issues.
• Gather developer feedback to improve tools and documentation.

Skills

Customer-facing

Solution mindset

Technical integration

API documentation

Developer enablement

Cross-functional collaboration

Tools

Salesforce

ServiceNow

Slack

Job description

Luminance, a pioneer in Legal-Grade AI, seeks a Senior Customer Solutions Engineer in London to drive seamless enterprise integrations. You will work across Sales, Product and Customer Success, implementing scalable workflows and advocating developer enablement.

You’ll gain deep knowledge of our AI platform, build integrations with major systems, and help customers unlock value quickly while growing professionally within a fast-moving team.