Senior Customer Solutions Engineer

Luminance; City Of London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

£2,000 Learning budget

Job summary

Luminance, a pioneer in Legal-Grade AI, seeks a Senior Customer Solutions Engineer in London to drive seamless enterprise integrations. You will work across Sales, Product and Customer Success, implementing scalable workflows and advocating developer enablement.

You’ll gain deep knowledge of our AI platform, build integrations with major systems, and help customers unlock value quickly while growing professionally within a fast-moving team.

Qualifications

• Customer-focused mindset with strong communication.
• Ability to design and guide integrations across systems.
• Wamiliarity with API usage, docs, and developer enablement.

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits.
• Understand use cases and integration requirements, advising customers on the best solutions to achieve success quickly.
• Build integrations for our customer base, creating seamless workflows across Salesforce, ServiceNow and Slack.
• Be the main contact for managing integration issues and challenges.
• Develop reusable tooling, APIs, SDKs, and enablement resources to speed up integration.
• Create and maintain customer-facing API documentation and Reference Architectures for developers.
• Coordinate with Support and Technical Operations to resolve technical issues.
• Gather developer feedback to improve tools and documentation.

Skills

Customer-facing

Solution mindset

Technical integration

API documentation

Developer enablement

Cross-functional collaboration

Tools

Salesforce

ServiceNow

Slack

Job description

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe

The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success.

You will get hands‑on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate.

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.

We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too.

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
• Get hands‑on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer‑facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.