Senior Enterprise Delivery Lead

Neara; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Rocketlane is seeking a Customer Engagement Manager to own the delivery of complex enterprise implementations from kickoff to go-live and handoff to Customer Success. You will act as the executive-facing, strategic advisor, guiding multi-stakeholder projects and ensuring on-time, on-budget outcomes.

You will lead cross-functional delivery with engineers, product, and customer success to redefine implementation success and maximize value for enterprise customers.

Responsibilities

• Own end-to-end delivery of complex enterprise implementations from sales handoff through successful go-live and CSM transition.
• Serve as primary relationship owner and strategic advisor for 3–5 concurrent enterprise accounts, ensuring customer success and contract value realization.
• Lead project planning, scope management, risk mitigation, and change management for multi-phase, multi-stakeholder rollouts.
• Drive project governance: weekly status reviews, executive steering committees, escalation management, and lessons learned.
• Manage project economics: ensure delivery profitability, track budget burn, forecast overruns, and negotiate scope changes when needed.
• Define success criteria with customers upfront and measure progress against business outcomes, not just task completion.

Job description

Rocketlane is seeking a Customer Engagement Manager to own the delivery of complex enterprise implementations from kickoff to go-live and handoff to Customer Success. You will act as the executive-facing, strategic advisor, guiding multi-stakeholder projects and ensuring on-time, on-budget outcomes.

You will lead cross-functional delivery with engineers, product, and customer success to redefine implementation success and maximize value for enterprise customers.