Senior Enterprise Customer Success Leader

commercetools; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

commercetools London is seeking a Senior Customer Success Manager to partner with enterprise accounts, ensuring health and adoption of our composable commerce platform.

You will work with internal teams to align product capabilities with customer goals and drive long-term value for leading brands in the EMEA region. This hybrid role requires strong relationship-building and strategic thinking.

Qualifications

• 5+ years in high-touch tech with CS/pre-sales/tech consulting in ecommerce or retail.
• Technical depth in API-first/headless tech and ability to translate tech into ROI.
• Bold advisor capable of navigating C-suite discussions and driving expansion.

Responsibilities

• Guide enterprise clients to maximize value of our composable commerce architecture (Frontend, Connect).
• Translate product features into clear business outcomes aligned with customer ROI.
• Drive strategic engagements and reviews to retain clients and increase platform usage.
• Collaborate with Product Management to feed customer needs and shape roadmaps.
• Partner with Sales, Product, and Support to deliver deep technical and commercial expertise.
• Represent commercetools in webinars and case studies to showcase success.
• Refine CS frameworks and drive operational improvements globally.
• Mentor team members and elevate CS practice standards.

Skills

High-Touch CS

API-first tech

Headless commerce

C-suite advisory

Tools

CRM tools

Product feedback tools

Job description

commercetools London is seeking a Senior Customer Success Manager to partner with enterprise accounts, ensuring health and adoption of our composable commerce platform.

You will work with internal teams to align product capabilities with customer goals and drive long-term value for leading brands in the EMEA region. This hybrid role requires strong relationship-building and strategic thinking.