Senior Enterprise Customer Project Manager

Cisco Systems, Inc; London Borough of Hounslow; Hybrid; GBP 85,000 - 125,000; Full time

Job summary

Cisco Systems, Inc is seeking a Senior Project Manager to lead complex enterprise engagements from kickoff to closeout. You will partner with customers, manage risks, and drive delivery using Agile, Waterfall, or Hybrid methodologies.

This role focuses on cross-functional leadership, budget discipline, and clear stakeholder communication to ensure successful value realization and satisfaction across client organizations.

Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or 10 years equivalent project management work experience.
• 7+ years of dedicated experience leading end-to-end delivery of enterprise software, SaaS solutions, and/or professional services to external enterprise-level clients.
• PMI-ACP, PMI-PMP, CPMAI, or PRINCE2 Practitioner certification (or equivalent).
• Proactively identify and mitigate risks, manage rigorous delivery timelines, and facilitate high-level communication across cross-functional teams and senior customers.
• Experience with delivery frameworks such as Agile (Scrum/Kanban), Waterfall and Hybrid.

Responsibilities

• Drive End-to-End Project Success: Lead complex, multi-enterprise customer engagements from kick-off and discovery through deployment, value realization, and formal closeout.
• Advocate for the Customer: Serve as a trusted advisor and critical issue point, driving rapid remediation of technical and operational blockers to maintain high customer confidence and NPS.
• Standardize Delivery Excellence: Leverage tried methodologies, blueprints, service offerings, and guidelines to ensure predictable, high-quality outcomes.
• Project & Financial Ownership: Build and lead comprehensive project plans, schedules, tracking, and project P&L/burn rates aligned to Statements of Work (SOWs).
• Transparent Reporting: Deliver rigorous customer communication, covering progress against baselines, burn rates, critical dependencies, risk mitigation, and key assumptions.
• Forecast Accuracy: Maintain real-time documentation and PSA/system tracking to enable reliable revenue recognition, margin optimization, and resource forecasting.
• Compliance & Onboarding Navigation: Proactively run customer-specific security, governance, and onboarding clearances.

Skills

PMP Certification

PMI-ACP

Prince2 Practitioner

Delivery Methodologies: Agile/Waterf./

Education

Bachelor’s degree or 10 years equivalent project management experience

Job description

Cisco Systems, Inc is seeking a Senior Project Manager to lead complex enterprise engagements from kickoff to closeout. You will partner with customers, manage risks, and drive delivery using Agile, Waterfall, or Hybrid methodologies.

This role focuses on cross-functional leadership, budget discipline, and clear stakeholder communication to ensure successful value realization and satisfaction across client organizations.