Customer / Desktop Support Engineer (Office 365)

Experis UK; Belfast; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer in Belfast, Northern Ireland. The role involves troubleshooting customer technical issues, working independently and collaboratively with teams, and requiring a strong knowledge of Office 365 and related technologies. Preferably applicants should have a Bachelor's degree and relevant Microsoft certifications.

Qualifications

• 3+ years of experience in technical support or related field.
• Fluency in English, with effective communication skills.
• Strong knowledge of Office 365 technology and applications.

Responsibilities

• Investigate and solve customer technical issues efficiently.
• Identify potential product defects and escalate them.
• Collaborate with teams to enhance technical proficiency.

Skills

Problem-solving

Technical support

Communication

Interpersonal skills

Troubleshooting

Office 365 knowledge

Education

Bachelor’s degree in computer science or related field

Relevant Microsoft Technology Certifications

Job description

Experis UK Belfast, Northern Ireland, United Kingdom

Experis UK Belfast, Northern Ireland, United Kingdom

Direct message the job poster from Experis UK

My client a leading IT Solutions provider are seeking to recruit an Desktop Support Engineer to join an ever growing Customer Support Function. This client has more than 10000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set:

• You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Fluency in English, with the ability to communicate effectively.
• Strong communication and interpersonal skills.
• 3+ years of experience in technical support or related field
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Strong knowledge of Office Setup & Deployment process.
• Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
• Additionally these would be a nice to have
• Networking skills and familiarity with communication protocols (ftp, http, etc).
• Object oriented programming.
• Technical literacy and hands on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs)

• Relevant Microsoft Technology Certifications
• Bachelor’s degree in computer science, Information Technology (IT), or related field.
• A similar background such as technical consulting experience, or information technology experience is preferred.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services

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