Senior Engagement Worker

Positive Steps; Greater Manchester; On-site; GBP 27,000 - 34,000; Full time

Job summary

Positive Steps is recruiting a Senior Engagement Worker for its Wellbeing Hub in Oldham. You will support adults referred through the Probation Service, delivering trauma-informed, strengths-based interventions to reduce reoffending and improve wellbeing.

You will work with Probation and community partners, develop pathways to services, and run both 1-to-1 and group sessions. The role requires resilience, relationship-building, and experience in criminal justice or community support.

Qualifications

• Significant experience in engaging and motivating adults with diverse needs.
• Experience in developing relationships with partners and service providers.
• Strong communication, report writing and presentation skills.

Responsibilities

• Deliver a range of interventions for adults on probation to reduce reoffending.
• Develop pathways with local partners to support rehabilitation.
• Coordinate one-to-one and group coaching for adults with complex needs.
• Accurately record on digital caseload management systems to meet standards.
• Deputise for Operational Manager when required.
• Monitor data to inform service improvements.
• Maintain safeguarding and health & safety compliance.

Skills

Coaching

Communication

Presentation

Relationship building

Needs assessment

Tools

Microsoft Office

Database systems

Job description

Hours: 36

Salary: Qualified PS04 - £30,514.77 per annum

Contract: FTC Aug 31st 2027 (with possibility of extension)

Job Reference: PS/SEW/11

Are you passionate about supporting people to overcome barriers, realise their strengths and make positive changes in their lives?

We are looking for a committed and motivated Senior Engagement Worker to join our Wellbeing Hub team. This is an exciting opportunity to work with adults open to Probation, supporting them to address a range of challenges and move towards more positive futures.

Using a strengths-based, trauma-informed approach, you will work alongside individuals to identify their goals, build resilience and access the support they need to progress. Through a combination of one-to-one interventions, group work and partnership working, you will play a vital role in helping people reduce barriers, improve wellbeing and achieve sustainable change.

About the Role

The Wellbeing Hub supports adults referred through the Probation Service who may be experiencing a range of complex issues. As a Senior Engagement Worker, you will manage a caseload of adults on probation, delivering engaging and meaningful interventions that promote personal responsibility, confidence and positive outcomes. You will facilitate both individual and group-based sessions, helping people to recognise their strengths and develop the skills and motivation needed to move forward.

Working closely with Probation colleagues and community partners, you will help create effective pathways into services and opportunities that support rehabilitation and reduce the risk of reoffending. Experience of working within criminal justice, probation, rehabilitation or community support services would be particularly valuable.

Why Join Us?

This is an opportunity to be part of a dedicated and passionate team committed to improving outcomes for adults across Oldham. Every day brings the chance to support someone to overcome barriers, build on their strengths and make lasting changes in their lives.

If you are an enthusiastic professional who believes in people's capacity for change and wants to make a real difference in your community, we would love to hear from you.

For an informal discussion about the role, please contact [e-mail].

Join us and help people build brighter futures through support, opportunity and positive change.

Closing Date: Friday 20th November 2026

Interviews: Friday 27th November 2026

JOB PURPOSE

• Responsible for delivery of a range of interventions to successfully engage adults on probation in the Oldham Welfare Hub to support a reduction in reoffending

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide welfare support to adults referred by the Probation Service in line with relevant legislation, National Standards and best practice to safeguard the service
• Develop pathways into the service and relationships with local statutory and community partners to support rehabilitation
• Apply a range of evidence-based tools and techniques for motivating clients to achieve behaviour change
• Coordinate delivery of one-to-one and group coaching for adults on probation with multiple and complex needs
• Undertake accurate, timely recording on digital caseload management system to meet contract requirements and National Standards
• Deputise for EIP Operational Manager where relevant
• Monitor qualitative and quantitative data to provide evidence to inform service delivery and ongoing improvement
• Develop and maintain relationships with partners to improve and enhance the offer and outcomes for adults
• Apply the consistent application of all relevant policies and procedures including safeguarding, health & safety and equality & diversity to ensure a compliant service
• Undertake any other duties to meet service and organisational objectives following consultation with your manager

Experience

• Significant experience of developing relationships and supporting young people, families and/or adults with a range of needs
• Significant experience of planning, monitoring and evaluating your own work
• Demonstrable experience of partnership working at operational levels
• Demonstrable experience of communicating through verbal and written presentations
• Demonstrable success in promoting diversity
• Demonstrable experience of coaching and training staff and/or volunteers

Knowledge

• Understanding of the issues affecting adults known to Probation services and their impact
• Understanding of strength based and trauma informed approaches
• Understanding of safeguarding legislation and guidance, and the boundaries of professional relationships
• Understanding of Health & Safety legal requirements and best practice

Skills

• Developed skills in engaging, coaching and motivating young people and adults where there are a range of needs
• Developed communication, report writing and presentation skills
• Developed skills in creativity and original thinking with the ability to develop practical solutions to problems
• Developed skills in assessment of needs and in developing person centred action plans
• Primary skills in Microsoft Office and database systems
• Primary ability to engage organisations and partnerships
• Basic skills in literacy and numeracy

Personal attributes

• Sound judgement and awareness of organisational and political sensitivities
• Sound professional and tactical judgement and the ability to establish priorities and principles
• Resilient and the ability to work independently as required
• Commitment to Positive Steps vision and values

Additional requirements

• Prepared to work flexibly to meet the needs of customers and the organization
• Able to travel throughout the region
• Evening and weekend work required
• Enhanced DBS, NPS and BPSS checks required