Senior Engagement Officer

Transport for Wales Ltd; Cardiff; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Transport for Wales is seeking a Senior Engagement Officer to co-develop, manage and deliver a strategic programme of engagement projects across major transport developments in Wales.

You will lead stakeholder and community involvement, map groups, run advisory panels, and report on progress against KPI targets to shape multi-modal transport improvements.

Qualifications

• Demonstrable experience of working in a local public facing role and delivering engagement projects.
• Strong experience of managing public engagement and/or consultation for major enhancement projects.
• Credible communication skills and evidence of building sustainable working relationships.
• Experience of delivering positive outcomes for stakeholders, through dedicated ownership of relationships and the ability to problem solve.
• Understanding of public sector engagement and the ability to be responsive and reactive to resolve issues.

Responsibilities

• Manage specific engagement projects across Wales and Borders, to support the delivery of major transport projects and ensure they are delivered with stakeholder and community input and involvement.
• Ensure continuous identification of stakeholder and community groups, by mapping and networking. Aligning all mapping to TfW led major projects, including - but not limited to - Metro projects, Bus Refranchising and Active Travel design.
• Support the Engagement Manager by building, managing, and maintaining relationships with regional stakeholder groups to ensure all engagement projects link back to strategic priorities.
• Develop activity plans to gather local input and feedback that can help shape improvement projects, feeding the outputs into detailed designs for transport improvements and multi modal integration and feedback reports.
• Responsible for the development of and coordination of Advisory Panels and Forums to meet business objectives.
• Develop a plan of engagement activities for specific groups (as required) to seek input to TfW's work and services to help break down barriers and encourage more use of sustainable travel.
• Work with the wider organisation to resolve escalated cases, identify potential solutions and facilitate meetings.
• Working with TfWs sustainability team and external partners to design and deliver sustainability / legacy projects aligned to TfWs Sustainability Strategy and the Wellbeing of Future Generations Act.
• Engage in two-way communication between TfW and stakeholders, community groups and neighbours by answering contact and complaints and actioning stakeholder requests swiftly and positively, to deliver change.
• Provide periodic reports on progress, issues, risks, and achievements against KPI's to the Engagement Manager, by gathering insight at engagement activity to help TfW better understand our communities and how they engage with TfW.
• Own the plan for public events across specific projects by managing risk assessments, communicating high-risk and/or disruptive areas of work and coordinating project team support.

Job description

Please note: this is a 24 month fixed-term contract

TheRole

The Senior Engagement Officer will co-develop, manage and deliver a strategic programme of engagement projects to support the delivery of major transport developments. It will lead on engagement and will build links with groups to find ways of working together to help shape public transport projects.

Role responsibilities

• Manage specific engagement projects across Wales and Borders, to support the delivery of major transport projects and ensure they are delivered with stakeholder and community input and involvement.
• Ensure continuous identification of stakeholder and community groups, by mapping and networking. Aligning all mapping to TfW led major projects, including - but not limited to - Metro projects, Bus Refranchising and Active Travel design.
• Support the Engagement Manager by building, managing, and maintaining relationships with regional stakeholder groups to ensure all engagement projects link back to strategic priorities.
• Develop activity plans to gather local input and feedback that can help shape improvement projects, feeding the outputs into detailed designs for transport improvements and multi modal integration and feedback reports.
• Responsible for the development of and coordination of Advisory Panels and Forums to meet business objectives.
• Develop a plan of engagement activities for specific groups (as required) to seek input to TfW's work and services to help break down barriers and encourage more use of sustainable travel.
• Work with the wider organisation to resolve escalated cases, identify potential solutions and facilitate meetings.
• Working with TfWs sustainability team and external partners to design and deliver sustainability / legacy projects aligned to TfWs Sustainability Strategy and the Wellbeing of Future Generations Act.
• Engage in two-way communication between TfW and stakeholders, community groups and neighbours by answering contact and complaints and actioning stakeholder requests swiftly and positively, to deliver change.
• Provide periodic reports on progress, issues, risks, and achievements against KPI's to the Engagement Manager, by gathering insight at engagement activity to help TfW better understand our communities and how they engage with TfW.
• Own the plan for public events across specific projects by managing risk assessments, communicating high-risk and/or disruptive areas of work and coordinating project team support.

Who we're looking for

• Demonstrable experience of working in a local public facing role and delivering engagement projects.
• Strong experience of managing public engagement and/or consultation for major enhancement projects.
• Credible communication skills and evidence of building sustainable working relationships.
• Experience of delivering positive outcomes for stakeholders, through dedicated ownership of relationships and the ability to problem solve.
• Understanding of public sector engagement and the ability to be responsive and reactive to resolve issues.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfWsupport anyone who wants to learn Welsh or improve your skills. We offer online learning, classroom courses and funding attendance at local community courses.

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.