Senior Engagement Manager

Wwf-Uk; Woking; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Excellent benefits

Hybrid working

Job summary

WWF-UK is seeking a Senior Engagement Manager at the Living Planet Centre, Woking, to lead engagement across families and older adults. You will turn strategy and insight into practical experiences, building relationships with partners and delivering complex projects within a hybrid work model.

You will shape journeys from awareness to deeper action, work with digital, fundraising and partnerships teams, and drive growth in support and income while mentoring colleagues.

Qualifications

• Significant experience designing and delivering public engagement programmes or campaigns for defined audiences.
• Strong ability to turn audience insight into engaging experiences and clear next steps.
• Experience creating audience journeys that move people from awareness to deeper action or support.
• Proven programme and project leadership, including budgets, suppliers and risks.

Responsibilities

• Lead a portfolio of engagement activity across live, digital, cultural and partnership-led work.
• Shape engagement journeys turning strategy into practical experiences that grow support.
• Collaborate with digital, supporter journeys, fundraising, partnerships and communications to create clear pathways.

Skills

Public engagement design

Audience insight

Stakeholder management

Project leadership

Team leadership

Budgets & procurement

Safeguarding practice

Job description

Location: Living Planet Centre, Woking, Surrey
Contract: Permanent, fulltime (35 hours)
Hybrid working: Minimum 40% in person collaboration per month
Salary: £45,167 per annum + excellent benefits
Safeguarding level: Level Two

About the role

We’re excited to be recruiting a Senior Engagement Manager to help grow love and support for WWF-UK’s mission through engaging experiences, programmes and partnerships.

Working closely with the Head of Engagement, you’ll lead a portfolio of activity with a particular focus on families and older adults, turning strategy and audience insight into practical, high-quality engagement.

You’ll work across live, digital, cultural and partnership-led activity, building relationships with organisations, brands and platforms that already reach the audiences we want to connect with.

A key part of the role will be shaping engagement journeys that help people move from awareness and participation into deeper action and longer-term support. You’ll work closely with colleagues across digital, supporter journeys, fundraising, partnerships and communications to make those pathways clear and effective.

You’ll also identify opportunities to grow support and income through engagement activity, while leading complex projects, budgets, suppliers and evaluation.

This is a senior, collaborative role that will bring together colleagues from across WWF-UK, lead matrix groups where needed, mentor others and help strengthen the quality and consistency of our engagement work.

We’re looking for someone who combines strategic thinking with creative judgement and strong delivery skills. You’ll be confident leading complex work, building strong relationships and turning ambitious ideas into engaging experiences that help more people connect with nature and WWF-UK.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

• Significant experience designing and delivering public engagement programmes, campaigns or experiences for defined audiences
• Strong understanding of audience behaviour and motivation, with the ability to turn insight into engaging experiences and clear next steps
• Experience creating audience journeys that move people from awareness or participation into deeper action or support
• Strong programme and project leadership skills, including managing budgets, suppliers, risks and multiple workstreams
• Experience leading complex work across different teams, disciplines or organisations
• Strong relationship-building and influencing skills, with confidence working with senior stakeholders and external partners
• Experience working with fundraising, partnerships, commercial or supporter engagement teams to identify opportunities to grow support or income
• Experience mentoring, managing or coordinating colleagues, agencies, volunteers or matrix teams
• Good judgement and confidence making decisions while recognising when strategic, financial, reputational or safeguarding issues need escalation
• Experience using data, feedback and evaluation to improve engagement activity
• Understanding of safeguarding and inclusive engagement practice

Desirable

• Experience working with cultural, leisure, tourism, entertainment or family-focused partners
• Experience developing or managing funded engagement programmes
• Knowledge of supporter journeys, CRM or digital engagement
• Experience shaping partnerships or propositions that combine engagement, brand and income objectives
• Experience representing an organisation externally
• A strong connection to WWF-UK’s mission and an interest in how public engagement can help grow love and support for nature

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

• Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays
• Flexible working options, to support your work life balance
• 7.5% employer contribution to pension, rising to 10% with employee contribution
• Learning and development opportunities to help you grow
• Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout at [e-mail].

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.