Senior Engagement Manager

Capgemini; London; Hybrid; EUR 50,000 - 95,000; Full time

Job summary

Join a forward-thinking company that empowers you to explore and innovate in the realm of application services. As a Service Delivery Manager, you will play a pivotal role in overseeing engagements that drive client success through application support and development. With a strong emphasis on client satisfaction and value addition, you will leverage your management skills to navigate complex delivery models and foster growth. This dynamic environment promotes equity, diversity, and inclusion, allowing you to thrive while contributing to meaningful digital transformation strategies. Embrace a hybrid working model that balances flexibility and collaboration, and enjoy extensive training opportunities to enhance your career journey.

Benefits

Flexible Working Arrangements

Training and Development Opportunities

Diversity and Inclusion Initiatives

Work-Life Balance Support

Qualifications

• Strong client management and stakeholder engagement skills.
• Experience in financial management and account growth.
• Understanding of various delivery models including Agile and ITIL.

Responsibilities

• Oversee application support and whole life annuity deals.
• Manage client engagements and ensure satisfaction.
• Deliver value-add services beyond contracted obligations.

Skills

Client Management Skills

People Management

Financial Management

Contract Management

Agile Delivery Models

ITIL Delivery Models

Education

Bachelor's Degree

Professional Certifications in Management

Tools

Salesforce

SAP

Oracle

Job description

Capgemini is one of the leading Application Services providers globally and is a major player in the UK across all key sectors such as Government, Aerospace & Defence, Manufacturing, Consumer Products, Retail, Energy and Utilities.

The Application Services Practice focusses on major UK clients, on a global basis, to support, maintain and enhance their Application & Infrastructure landscapes. We support some of the largest installations of Business Applications such as SAP & Oracle as well as some of the most agile platforms on Salesforce.com or a plethora of Open Source applications.

Our Application Service exploits some of the latest market technologies & methods around Automation, Artificial Intelligence, Collaboration, Process Mining, DevOps, Agile, etc. and you will be part of the team that helps customers to keep one step ahead of their competition.

The UK AMS Delivery capability is globally-renowned for sustained client service and delivery excellence. It is recognised by global advisor firms ISG and HfS as a market leader in the provision of next generation Application Development & Maintenance (ADM) services to help clients deliver their Digital Transformation strategies.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Our Service Delivery Managers take responsibility and accountability for the delivery of engagements that are either pure ‘application support’ or, increasingly, ‘whole life’ annuity type deals which can include application development, cloud management, consultancy, and third party sub-contractors. We include a strong focus on delivering ‘value-add’ to our clients – ‘just’ delivering the contracted service and meeting the SLA’s is not sufficient in todays’ market. Understanding the clients’ business and challenges and bringing solutions to them to improve their P&L is the type of Service required and Capgemini, as a global provider, has a wide range of capabilities and solutions we can use to support our clients.

Our Service Delivery Managers work on a range of roles – either managing one engagement end to end, a portfolio of engagements, or the ongoing service within a larger ‘Country’ deal, any of which can be delivered purely out of the UK or, more normally, in conjunction with our Indian teams.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

• Management resilience - strong client management skills, the ability to face off to board members, stakeholder management at all levels, internally and externally
• People Management – performance management, career development and mentoring
• Financial Management & Account Growth - have commercial acumen and be able to evidence profit & loss accountability - have a demonstrable track record of achieving account growth - crafting and agreeing change controls, tangible service improvements, engaging Sales to pursue opportunities
• Contract management - to ensure Capgemini delivers the agreed service. Ability to manage their client’s satisfaction without compromising Capgemini’s contractual and commercial position. Contributing to the creation of new contracts.
• Delivery models –Have experience or demonstrate an understanding of the following delivery models;
o On Site Client Delivery
o Engagement Management of a single, medium-large client engagement
o Multi- vendor delivery model
o Traditional ITIL and Agile Delivery Models
o Service Introduction
o Multi Technology on-premise and cloud

Your Security Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does 'Get The Future You Want' mean to you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the future you want | www.capgemini.com