Senior End User Technology Engineer (Manchester)

ZipRecruiter; Manchester; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior End User Technology Engineer to lead the design and management of desktop infrastructure. This role involves ensuring operational excellence and security compliance across platforms while providing 3rd line support. As a key leader, you will drive a high-performance culture, identify automation opportunities, and enhance team development. The position offers a hybrid work model, allowing flexibility while contributing to innovative solutions that support a global desktop environment. If you are passionate about technology and leadership, this is an exciting opportunity to make a significant impact.

Qualifications

• Extensive experience managing desktop infrastructure across multiple platforms.
• Strong troubleshooting skills for complex technical issues.

Responsibilities

• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with teams to enhance end user infrastructure management.

Skills

Desktop Infrastructure Management

GPO Management

OS Deployment Methodologies (MDT, SCCM, Intune)

3rd Line Technical Support

MacOS and iOS Support (Jamf)

ITIL Processes

PowerShell Scripting

Communication Skills

Risk Management

Job description

Job Description

Who we are looking for

A Senior End User Technology Engineer, who will use strong technical expertise to ensure delivery of innovative solutions, whilst leveraging leadership experience to drive a high-performance culture.

Working within the deployment and endpoint management team, you will lead the design, configuration and management of desktop infrastructure, both on-premises and Cloud. You will play a key role in ensuring platforms and services remain operational, secure and compliant to support a 365 day a year Business.

You will provide 3rd line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities and security risks, whilst identifying future technology opportunities.

As a leader with strong technical expertise, you will be capable of delivering complex work packages whilst providing regular updates. You will oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.

This role is eligible for in the Company’s hybrid working from home policy.

skills and experience

• Extensive experience with desktop infrastructure management across Windows, Mac and Linux platforms.
• Strong expertise in Group Policy Object (GPO) management and troubleshooting.
• In-depth knowledge of OS deployment methodologies, such as MDT, SCCM or Intune.
• Proficiency in troubleshooting and resolving complex 3rd line technical issues.
• Technical experience in supporting a MacOS and iOS estate (Jamf).
• Solid understanding of ITIL processes, particularly in incident, problem and change management.
• Familiarity with PowerShell or scripting for automation and reporting tasks.
• Excellent communication skills, capable of conveying technical information to non-technical stakeholders.
• Proactive in identifying, mitigating and resolving risks across desktop environments.

Main Responsibilities

• Troubleshooting and resolving complex technical issues efficiently.
• Collaborating with cross-functional teams to enhance end user infrastructure management processes.
• Developing and maintaining internal knowledge documentation.
• Identifying opportunities for automation and process optimisation within the team.
• Monitoring team performance metrics and identifying areas for improvement.
• Ensuring adherence to Service Level Agreements (SLAs) and operational procedures.
• Conducting regular assessments of technical skills within the team.
• Supporting the implementation of new technologies and tools.
• Contributing to a culture of continuous improvement and learning within the team.

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