Senior Enablement Lead - Customer Support & Product

TOPdesk; Manchester; On-site; GBP 42,000 - 64,000; Full time

Job summary

TOPdesk in Manchester, UK is seeking a Customer Enablement professional focused on Support services and product enablement. You’ll bridge strategy and execution with the Customer Leadership Team to strengthen performance, scalability, and customer experience in Support, driving long-term improvements to processes and tools.

You’ll serve as the go-to person for product changes and releases, ensuring colleagues are informed and equipped ahead of updates, while collaborating with international

Qualifications

• 3+ years in or around B2B SaaS customer support, with a track record of implementing solutions that scale efficiently and effectively.

Responsibilities

• Identify gaps in Support processes and ways of working, using data and feedback to drive meaningful improvements.

Skills

Customer support

Cross-functional collaboration

Project management

Communication

English fluency

Initiative and ownership

Data-driven

Job description

TOPdesk in Manchester, UK is seeking a Customer Enablement professional focused on Support services and product enablement. You’ll bridge strategy and execution with the Customer Leadership Team to strengthen performance, scalability, and customer experience in Support, driving long-term improvements to processes and tools.

You’ll serve as the go-to person for product changes and releases, ensuring colleagues are informed and equipped ahead of updates, while collaborating with international