Customer Enablement Lead: Adoption & Enablement

TOPdesk; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Learning budget 10% of basic salary

Pension scheme with company contrib.

Private health insurance options

Cycle-to-work scheme

Annual leave and birthday off

Employee assistance program

Team outings and rewards

Job summary

TOPdesk in the United Kingdom is seeking a Customer Enablement Manager to connect strategy with day-to-day execution, driving scalable enablement for product changes and improving customer experience. You will work with teams across the business to implement data-driven improvements, own key systems, and develop resources with Product & Technology to empower colleagues and customers alike.

This role offers hybrid working, a learning budget, pension contributions, private health options, and

Qualifications

• 3+ years in or with B2B SaaS customer support teams, delivering scalable solutions.
• Proactive, ownership-driven with focus on continuous improvement.
• Customer-centric mindset and passion for improving journey.
• Strong stakeholder coordination across international teams.
• Excellent communication translating complex info into guidance.
• Structured, process-oriented with ability to define docs.
• Fluency in English.

Responsibilities

• Identify gaps in operational processes and design improvements using data and feedback.
• Own systems and tools; improve usage and explore automation/AI.
• Champion data-driven decision-making; ensure reporting and insights reach stakeholders.
• Coordinate product launches and end-of-life cycles; translate features into updates.
• Partner with Product & Technology to develop enablement resources and training materials.

Skills

B2B SaaS

Customer enablement

Project management

Data-driven

Cross-functional collaboration

English fluency

Job description

TOPdesk in the United Kingdom is seeking a Customer Enablement Manager to connect strategy with day-to-day execution, driving scalable enablement for product changes and improving customer experience. You will work with teams across the business to implement data-driven improvements, own key systems, and develop resources with Product & Technology to empower colleagues and customers alike.

This role offers hybrid working, a learning budget, pension contributions, private health options, and