Senior Employee Services Administrator - Payroll

QinetiQ; Salisbury; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Matched contribution pension

Life assurance

Holiday allowance - competitive

Health Cash Plan

Private Medical Insurance

Dental Insurance

Employee discount portal

Job summary

QinetiQ is recruiting a Senior Employee Services Administrator - Payroll for its Boscombe Down location. This permanent, full-time role supports the Employee Services team by handling first‑line payroll tasks across three payrolls and ensuring compliance with HMRC, GDPR, and internal processes.

The successful candidate will deliver high-quality payroll services, maintain payroll documentation, and liaise with third parties while providing excellent customer service to colleagues.

Qualifications

• Working knowledge of Microsoft Office and other IT applications.
• Good written and oral communication skills.

Responsibilities

• Provide 1st line payroll support (via phone, email, and drop-in visits into the Helpdesk)
• Provide an excellent level of customer service for all customers
• Administer the payroll for three different payrolls
• Process all payroll files in accordance with the payroll schedule and payroll cut-offs
• Ensure compliance with HMRC and payroll policies, procedures and work instructions
• Ensure compliance with GDPR regulations, organisational policies, procedures and work instructions
• Liaise with all third parties
• Update and maintain all internal work instructions and processes

Skills

Microsoft Office

Communication skills

Job description

Job Title: Senior Employee Services Administrator - Payroll

Global Grade: GG7

Location: Boscombe Down

Role Type: Permanent – Full Time

Role ID: 20453

Salary : £30 - 33k (DOE)

As a member of the Enterprise Services team, provide support to Employee Services delivering planned or requested activities which will depend on the requirements of the individual task in order to effectively deliver high quality services to our customers.

• To provide 1st line payroll support (via phone, email, and drop-in visits into the Helpdesk)
• To provide an excellent level of customer service for all customers
• To administer the payroll for three different payrolls
• To process all payroll files in accordance with the payroll schedule and payroll cut-offs
• To ensure compliance with all HMRC and payroll policies, procedures and work instructions
• To ensure compliance with GDPR regulations, organisational policies, procedures and work instructions
• To liaise with all third parties
• To update and maintain all internal work instructions and processes

Key Accountabilities

• Automony - to support the delivery of a high quality business service with a moderate degree of supervision and guidance working with defined procedures
• Resolution/escalation of queries - to support the resolution of complex issues
• Communication/Collaboration - to support the delivery of a high standard of customer service communicating with tact and diplomacy at all times, taking accurate messages and passing them on the approprate person in a timely manner
• Continuous Improvement - to support the continuous improvement of Employee Services by identifying and communciating improvement opportunities within their own role and assisting other team members with continuous improvement projects sand activities
• Resilience - to support resilience across Employee Services and learn new skills as identified by the Team Lead
• Professional Development - to develop professional competence through structure learning and/or through work assignments

Key Capabilities/Knowledge

• Able to demonstrate a working knowledge of Microsoft Office and other IT applications
• Good written and oral communication skills

Experience of the Payroll Administrator

• Demonstrable experience within a payroll position
• In depth knowledge within Tax Codes, National Insurance and Statutory Sick Pay
• High level of customer service

At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities.

We encourage applications from all candidates and are a disability confident committed employer.

If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing [e-mail], and one of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

• Matched contribution pension scheme, with life assurance
• Competitive holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
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• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme