Senior Employee Relations Lead | Hybrid Role

WTW group; Greater London; Hybrid; GBP 95,000 - 130,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Pension scheme (matched up to 10%)

Hybrid working

Employee assistance programme

Volunteer day

Car scheme

Share scheme

Cycle‑to‑work

Dental cover

Optical cover

Job summary

WTW is seeking an Employee Relations Lead to oversee the Corporate Employee Relations team across Corporate Functions. You will provide strategic ER leadership, ensure legally compliant handling of employee matters, and partner with senior leaders, Legal, and Compliance to mitigate risk.

You will manage capacity, coach ER specialists, and drive continuous improvement in ER processes while supporting organisational change and transformation initiatives in a large, matrixed environment.

Qualifications

• Extensive employee relations experience in a large, matrixed organisation.
• Experience leading ER professionals including performance coaching and development.
• Strong knowledge of UK employment law and tribunal processes.
• Experience handling high‑risk, sensitive ER issues and complex investigations.
• Experience supporting restructures, collective consultation and changes to terms.
• Familiarity with GDPR, SMCR and Conduct Rules.

Responsibilities

• Lead and coach a team of ER Specialists and Advisers to deliver high‑quality, compliant ER outcomes.
• Provide guidance, oversight and QA to the ER team across designated business segments.
• Act as primary ER partner for senior leaders and HR partners, building strong relationships.
• Manage capacity, workload allocation and coverage during peak periods.
• Escalate complex or high‑risk ER matters and provide expert guidance.
• Lead investigations and manage ER matters including disciplinary, grievances and changes.
• Collaborate with Legal, Compliance and other functions on risk management.
• Support organisational change initiatives and workforce transformation programmes.
• Analyse ER data to identify risks, trends and improvement opportunities.

Skills

Employee relations

Leadership

UK employment law

Regulatory compliance

Stakeholder management

Analytical skills

Communication (verbal/written)

AI technologies

Change management

Education

CIPD Level 7

Bachelor’s degree in HR/Business

Job description

WTW is seeking an Employee Relations Lead to oversee the Corporate Employee Relations team across Corporate Functions. You will provide strategic ER leadership, ensure legally compliant handling of employee matters, and partner with senior leaders, Legal, and Compliance to mitigate risk.

You will manage capacity, coach ER specialists, and drive continuous improvement in ER processes while supporting organisational change and transformation initiatives in a large, matrixed environment.