Senior Employee Relations Lead (ER & Compliance)

GBS; Greater London; In loco; GBP 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave 33 days

Career development

Pension & flexible benefits

Discounts & EAP

Referral bonus

Descrizione del lavoro

GBS in London, Birmingham, Manchester, Leeds is seeking a Senior Employee Relations Manager to own the ER function. You will lead a team of HR Officers, ensure fair and lawful case handling, and support managers with early intervention to reduce formal disputes.

You will apply UK employment law, develop policies, produce monthly ER analytics, and design training for managers to foster a high-performance, accountable People Team.

Competenze

• CIPD qualification and substantial ER/employment law experience.
• Strong knowledge of UK employment legislation and its practical application.
• Experience leading or supervising a team.
• Experience handling complex cases from start to finish, including negotiated exits.
• Strong case management and organisational skills with timely completions.
• Experience designing and delivering training or coaching for managers.
• Confident using HR data to produce clear reports and identify trends.
• Able to influence managers to take responsibility for people issues.

Mansioni

• Take full ownership of ER operations and deliver consistent service across all GBS sites.
• Lead, coach and develop a team of HR Officers to resolve ER queries promptly, fairly and commercially.
• Manage complex and sensitive cases, escalating to Head of HR when needed.
• Ensure every ER case and action is tracked to closure with minimal overdue items.
• Hold managers accountable for ER actions and escalate when progress stalls.
• Maintain the ER case and action tracker as the single record of ER activity.
• Own and maintain ER policies and procedures in line with UK law and GBS values.
• Introduce ER service standards, templates and guidance and ensure usage.
• Produce monthly ER reports on case types, trends, risk areas and resolution times.
• Identify main ER risk areas each quarter and coordinate actions.
• Prepare case summaries and briefings for Head of HR and senior leaders.
• Design and deliver ER workshops and coaching for managers.
• Coordinate with Learning & Development to fit ER training into leadership pathways.
• Share ER trends with the Engagement Officer and People Team for informed action.
• Support action planning from employee feedback related to ER or working relationships.
• Promote a performance culture by using performance, conduct and capability processes.

Conoscenze

CIPD qualification

Employment law knowledge

Team leadership

Complex case management

Training design/delivery

HR data analysis

Influencing managers

Commercial judgement

Descrizione del lavoro

GBS in London, Birmingham, Manchester, Leeds is seeking a Senior Employee Relations Manager to own the ER function. You will lead a team of HR Officers, ensure fair and lawful case handling, and support managers with early intervention to reduce formal disputes.

You will apply UK employment law, develop policies, produce monthly ER analytics, and design training for managers to foster a high-performance, accountable People Team.