Senior Employee Relations Lead, EMEA

Next Frontier Capital; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

JPMorgan Chase in London seeks an experienced Employee Relations Lead to shape and direct regional ER strategy across Europe, the Middle East and Africa. You will manage sensitive investigations, guide policy interpretation, and partner with senior leaders to deliver fair and compliant outcomes.

You will coach ER professionals, maintain high standards of case governance, and drive improvements that enhance employee experience and risk management across the region.

Qualifications

• Significant, relevant employee relations experience.
• Experience leading complex workplace investigations end-to-end, including planning, interviewing, documentation, and findings.
• Experience managing sensitive, high-risk employee relations matters with sound judgment, confidentiality, and fairness.
• Strong knowledge of employee relations practices, including grievance and disciplinary processes, conduct matters, and organizational change.
• Demonstrated ability to advise and influence senior stakeholders across Human Resources, Legal, and control functions.
• Strong written communication skills, including the ability to produce clear, thorough case documentation.
• Proven ability to apply governance and quality controls to case management and decision-making.
• Experience identifying themes and trends from casework and translating them into actionable insights and improvements.

Responsibilities

• Champion the strategic direction of the Employee Relations function and deliver a trusted, consistent, high-quality experience for employees, managers, HR partners, and control functions.
• Lead workplace investigations and Employee Relations matters across EMEA driving timely resolution of employee concerns and workplace issues, while supporting more complex or high-risk matters as needed.
• Advise on investigation planning, evidence assessment, findings, and recommendations to support fair, consistent, and well-documented decisions.
• Serve as a senior subject matter expert on employee relations topics including grievances, disciplinary processes, conduct matters, labor relations, consultation obligations, and organizational change.
• Partner with Legal, Compliance, Global Security, Audit, Risk, HR, and business stakeholders to assess and resolve employee relations matters.
• Guide HR teams and senior leaders on policy interpretation and people risk, including workforce changes and mergers & acquisitions activity.
• Maintain robust quality standards for case management, documentation, governance, and regulatory compliance.
• Coach and develop ER professionals, strengthening investigation skills and technical capability through feedback, knowledge sharing, and continuous learning.
• Collaborate globally to align regional practices, balancing consistency with local legal requirements.
• Identify themes, trends, and emerging risks across case activity, providing insights and practical recommendations to stakeholders.
• Drive process improvements that enhance service delivery, operational efficiency, employee experience, and risk management.

Skills

Employee relations experience

Lead complex investigations

Stakeholder influence

Governance & quality controls

Job description

JPMorgan Chase in London seeks an experienced Employee Relations Lead to shape and direct regional ER strategy across Europe, the Middle East and Africa. You will manage sensitive investigations, guide policy interpretation, and partner with senior leaders to deliver fair and compliant outcomes.

You will coach ER professionals, maintain high standards of case governance, and drive improvements that enhance employee experience and risk management across the region.