Senior Employee Relations Advisor

PHOENIX Medical Supplies Ltd.; Runcorn; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

22 days leave

Medicash plan

Flexible pay access

Retail discounts

Employee assistance programme

Pension

Job summary

PHOENIX Medical Supplies Limited in Runcorn, UK, seeks a Senior Employee Relations Advisor to lead complex ER cases and provide expert guidance to managers across a large workforce.

The role requires strong knowledge of UK employment law, CIPD Level 5, and experience with conciliation and tribunal preparation. Hybrid working across UK sites is available, with a competitive benefits package.

Qualifications

• Strong background in employee relations within a fast-paced, high-volume environment.
• Experience handling conciliation processes and preparing for employment tribunals.
• Solid understanding of UK employment legislation and its practical application.
• CIPD Level 5 (or equivalent experience).

Responsibilities

• Lead complex and sensitive employee relations cases, guiding managers and stakeholders.
• Oversee a busy caseload covering disciplinary, grievance, performance, and absence matters.
• Support dispute resolution processes including early conciliation and mediation; assist tribunal preparation.
• Develop line manager capability through coaching and advice.
• Partner with senior HR colleagues to shape and improve ER approaches.
• Review and enhance policies and processes to remain effective and compliant.
• Provide on-site support and deliver training across UK locations.

Skills

Employee relations

Conciliation

Tribunal preparation

Stakeholder management

Coaching managers

Education

CIPD Level 5

Tools

iTrent

Microsoft Office

Job description

PHOENIX Medical Supplies Limited - MediPAC - Rivington Road, Whitehouse Industrial Estate, Runcorn, Cheshire, WA7 3DJ

Ref 47561 County Cheshire Branch name PHOENIX Medical Supplies Limited - MediPAC - Rivington Road, Whitehouse Industrial Estate, Runcorn, Cheshire, WA7 3DJ Salary £45,000 Closing date 09/10/2026 Contract type Employee - Permanent Description

Job Title: Senior Employee Relations Advisor
Location: Runcorn, UK - Hybrid
Salary: Up to £45,000 (dependent on experience)
Working Hours: Monday-Friday, 09:00-17:15

We are seeking a confident and experienced Employee Relations Specialist to join our HR team, supporting a workforce of over 5,500 colleagues. This role is ideal for someone who enjoys navigating complex employee matters, working at pace, and influencing fair, pragmatic outcomes across a large and varied organisation.

The role

As a key member of the HR function, you will take ownership of complex employee relations activity, providing clear, balanced advice that aligns with both legal requirements and business priorities. You will play an integral role in maintaining consistency, reducing risk, and strengthening management capability across the organisation.

Key responsibilities

• Lead on complex and sensitive employee relations cases, offering expert guidance to managers and stakeholders
• Oversee a busy caseload covering disciplinary, grievance, performance, and absence matters
• Support dispute resolution processes including early conciliation and mediation, and assist with tribunal preparation
• Develop line manager capability through coaching, advice, and practical support
• Partner with senior HR colleagues and business leaders to shape and improve ER approaches
• Review and enhance policies and processes to ensure they remain effective and compliant
• Provide on-site support and deliver training across UK locations where required

About you

• Strong background in employee relations within a fast-paced, high-volume environment (retail or distribution experience advantageous)
• Solid understanding of UK employment legislation and its practical application
• CIPD Level 5 (or equivalent experience)
• Demonstrated experience handling conciliation processes and preparing for employment tribunals
• Skilled communicator with the ability to influence and build credibility at all levels
• Professional, discreet, and confident managing sensitive situations
• Comfortable using HR systems and Microsoft Office (experience with iTrent beneficial)

What’s in it for you

• Competitive salary up to £45,000
• 22 days annual leave (plus bank holidays), increasing with service
• Medicash plan to help with everyday healthcare costs
• Financial wellbeing support via flexible pay access tools
• Retail discounts and employee offers
• Employee Assistance Programme for additional support
• Contributory pension scheme

INDPMS