Senior Embedded Linux Support Engineer — AI Hardware

ARM; Cambridge; Hybrid; GBP 97,300 - 131,700; Full time

Job summary

Arm’s Cambridge headquarters is seeking an experienced Support Engineer to join a small, high‑impact team delivering hands‑on technical assistance across firmware, Linux, drivers and applications. You’ll work with internal and external users, the central support organisation, and engineering teams to ensure successful deployment of Arm architecture.

This role involves triaging and debugging embedded Linux stacks, collaborating across groups, contributing to knowledge bases, and supporting early

Qualifications

• Strong understanding of embedded Linux-based software stacks, including kernel, drivers, and firmware integration.
• Experience in triaging, debugging, mitigating, and resolving software issues using C, C++, and/or assembly.
• Effective written and verbal communication skills, with the ability to collaborate across teams and with external partners.

Responsibilities

• Manage and drive technical support cases to successful resolution, ensuring timely and high-quality outcomes.
• Provide hands‑on debugging and troubleshooting across complex embedded Linux stacks (firmware, device drivers, and applications).
• Collaborate with internal engineering and central support teams to improve partner enablement and product stability.
• Contribute to documentation, FAQs, and technical knowledge bases to enhance long‑term efficiency and self‑service capability.
• Support early deployment efforts of new Arm hardware and software products, helping partners and teams onboard rapidly.

Skills

Embedded Linux

C/C++

Communication

Job description

Arm’s Cambridge headquarters is seeking an experienced Support Engineer to join a small, high‑impact team delivering hands‑on technical assistance across firmware, Linux, drivers and applications. You’ll work with internal and external users, the central support organisation, and engineering teams to ensure successful deployment of Arm architecture.

This role involves triaging and debugging embedded Linux stacks, collaborating across groups, contributing to knowledge bases, and supporting early