Senior eCommerce Acceleration Manager - Hybrid

Luzern eCommerce Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Work‑life balance

Growth opportunities

Culture and environment

Wellbeing support

Quarterly social events

Job summary

Luzern eCommerce Group is seeking a Senior eCommerce professional to lead high‑value client relationships and drive performance across marketplaces and D2C channels. You’ll guide the Acceleration team, shape client strategies, and ensure successful execution for major brands.

You’ll manage end‑to‑end processes, collaborate with Sales, Ops, and Marketing, and identify opportunities for growth while maintaining a focus on client outcomes and profitability.

Qualifications

• Minimum 5 years of senior account management experience.
• Excellent leadership and communication skills with strong presentation ability.
• Bachelor’s degree in Business/Marketing/Sciences or related field.

Responsibilities

• Be the primary contact for high-value clients and manage key accounts.
• Lead account managers and drive best practices and execution.
• Identify opportunities within key accounts aligned with client and internal goals.
• Oversee day-to-day activities with account managers for marketplace and D2C objectives.
• Provide input to leadership for strategic decisions.
• Prioritize multiple client needs while balancing internal priorities.
• Ensure sales targets are met and report risks/opportunities.
• Manage end-to-end eCommerce processes for key accounts (content, pricing, orders, inventory, service).
• Collaborate with Operations & Marketing to deliver promotions and launches.

Skills

Senior AM

Leadership

Strategic thinking

Communication

Analytics

MS Office

Education

Bachelor's Degree in Business/Marketing/Sciences

Tools

Amazon Seller Central

Excel

PowerPoint

CRM systems

Job description

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands

Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.

Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it.

Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!

About the Role

We are looking for an experienced Senior eCommerce professional who possesses a strong drive for results and has a passion for customer success.

Tasks

What You’ll Be Doing

• You will be the primary point of contact for high value clients, to manage, develop & enhance client relationships with key accounts.
• You will lead account managers as a senior member of the eCommerce Acceleration team. You will guide and support your direct reports with best practices, process improvements and excellence in execution on behalf of their clients.
• You will develop an understanding of client strategy, key stakeholders involved & identify new opportunities within key accounts aligned with client & internal goals.
• You will oversee day-to-day activities & working with account managers to ensure successful execution of client’s marketplace and D2C objectives.
• You will provide insightful input to your manager and the Senior Leadership Team to aid in strategic decision making.
• You’ll successfully prioritise the needs of multiple clients in a manner that balances their needs and internal priorities.
• You will ensure that sales targets are met across your accounts, proactively identifying risks and opportunities to drive performance and report on any issues that may impact overall sales performance.
• You’ll support eCommerce Acceleration Managers in owning the full end-to-end eCommerce Process for key accounts – Managing of Marketplace & D2C Content & Pricing, Order Processing, Inventory Management and Customer Service.
• You will manage & collaborate with eCommerce Operations & Marketing teams to ensure the successful & efficient delivery of promotional campaigns & new product launches.
• You will work closely with internal teams to facilitate cross learning’s between other eCommerce Acceleration Managers & Executives.
• You will build trusted relationships with key stakeholders and executive sponsors.

Requirements

What You Bring to the Role

• You will have a minimum 5 years of Account Management at a senior level with strong industry experience
• Excellent leadership/management skills and superb oral and written communication, with seasoned presentation skills
• You will have achieved a Bachelor’s Degree in Business/Marketing/Sciences
• You are a highly motivated & ambitious individual with a desire to do what it takes to succeed in this role
• You will have the ability to operate at a strategic level, yet remain close enough to the details to add value to clients and be a real support to your team
• You have strong attention to detail & ability to manage & prioritise multiple client requirements
• You have the ability to effectively delegate tasks to the internal teams & manage client expectations
• You possess & can demonstrate strong interpersonal and communication skills
• You have strong analytical skill set & ability to effectively evaluate data and generate insightful output - MS Office skills are essential

Desirable

• Experience selling on Marketplaces such as Amazon/eBay
• D2C eCommerce experience
• Amazon Vendor management experience
• Experience with Amazon Marketing

Benefits

What We Offer

• Competitive Compensation: Attractive salary package with benefits.
• Work-Life Balance: Competitive annual leave and flexible working arrangements.
• Growth Opportunities: Access to learning and development programs to enhance your skills.
• Culture and Environment: A fun, inclusive, and collaborative workplace.
• Wellbeing Support: Access to an Employee Assistance Programme (EAP).
• Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.