Senior E-Billing Assistant

DAC Beachcroft; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

ESG activities participation

Job summary

DAC Beachcroft in Birmingham is seeking a Senior Ebilling Assistant to join the Billing team, providing hands-on Ebilling & billing leadership and oversight. You will support day-to-day Ebilling operations, monitor workloads, and ensure timely delivery while promoting quality and continuous improvement.

The role requires 2 years of Ebilling experience, proficiency with Elite 3E and Excel, and strong communication skills to guide team members.

Qualifications

• Experience 2 years working with multiple Ebilling portals and LEDES formats.
• Strong understanding of the Ebilling lifecycle from upload to approval.
• Excellent attention to detail with ability to identify and resolve data issues, and commitment to compliant, right-first-time submissions and billing.
• Strong interpersonal and communication skills with the confidence to provide guidance to team members.
• Experience with Elite 3E and Excel.
• Proactive, self-motivated and capable of working effectively under pressure.

Responsibilities

• Act as the first point of contact for Ebilling queries from Billing team, providing operational support and troubleshooting day to day.
• Working closely with the Billing Supervisor daily and covering during times of absence, by monitoring Ebilling workloads, distributing tasks, ensuring deadlines are met and conducting 1-2-1 with Billing Administrators.
• Assist with onboarding clients to Ebilling platforms, ensuring accurate setup and compliance with client requirements.
• Monitor Ebilling rejections, errors and resubmissions, resolving issues where possible or escalating appropriately.
• Promote 'right first time' and continuous improvement within the billing team, identifying opportunities for process enhancement.
• Provide support and training to team members, supporting their development and building confidence.
• Maintain strong internal stakeholder relationships to support smooth billing delivery.

Skills

Ebilling portals

LEDES formats

Elite 3E

Excel

Attention to detail

Interpersonal skills

Training others

Tools

Elite 3E

Excel

Job description

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Location: Birmingham

Description

We have an exciting opportunity for a Senior Ebilling Assistant to join our Billing team. This role provides enhanced responsibility, oversight and day-to-day leadership within the team while maintaining hands‑on Ebilling & billing. This role plays a vital part in ensuring team efficiency, supporting colleagues, and maintaining high Ebilling & Billing standards across the department..

What you will do?

Act as the first point of contact for Ebilling queries from Billing team, providing operational support and troubleshooting day to day.

• · Working closely with the Billing Supervisor daily and covering during times of absence, by monitoring Ebilling workloads, distributing tasks, ensuring deadlines are met and conducting 1-2-1 with Billing Administrators.
• · Assist with onboarding clients to Ebilling platforms, ensuring accurate setup and compliance with client requirements.
• · Monitor Ebilling rejections, errors and resubmissions, resolving issues where possible or escalating appropriately.
• · Promote 'right first time' and continuous improvement within the billing team, identifying opportunities for process enhancement.
• · Provide support and training to team members, supporting their development and building confidence.
• · Maintain strong internal stakeholder relationships to support smooth billing delivery.

Who you are

Experience 2 years working with multiple Ebilling portals and LEDES formats.

• · Strong understanding of the Ebilling lifecycle from upload to approval.
• · Excellent attention to detail with ability to identify and resolve data issues, and commitment to compliant, right-first-time submissions and billing.
• · Strong interpersonal and communication skills with the confidence to provide guidance to team members.
• · Experience with Elite 3E and Excel.
• · Proactive, self‑motivated and capable of working effectively under pressure.

What's in it for you?

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.