Senior Director Solutions-Regulatory Communications

Broadridge; Boston; On-site; GBP 131,000 - 158,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Broadridge is seeking a Senior Director of Solutions to lead the Regulatory Communications Solutions and Project Management team, including the Creative Design capability for DocuBuilder. You will drive onboarding, complex changes, and client engagements, translating business needs into viable, scalable solutions.

You will operate across executive discussions and delivery detail, ensuring realistic commitments, strong solution quality, and successful outcomes in a cross-functional delivery model.

Qualifications

• Proven ability to lead client solutions initiatives and complex implementations.
• Strong leadership, coaching, and talent development capabilities.
• Experience in business analysis, requirements gathering, and systems analysis.

Responsibilities

• Lead the Solutions and Project Management organization, including coaching and performance management.
• Oversee client communications, discovery, solution reviews, and implementation planning.
• Translate client needs into documented requirements and viable solution approaches.
• Develop solution grids, scope definitions, estimates, and implementation assumptions; contribute to SOWs and pricing.
• Ensure clear, complete, and traceable requirements with proper documentation.
• Oversee onboarding and complex changes, managing milestones, risks, and quality.
• Assign leads, transfer pre-sale context to delivery, define ownership, and escalation paths.
• Monitor priorities, capacity, quality, risks, and dependencies across resources; adjust as needed.
• Coordinate across Sales, Client Services, Product, Engineering, Operations, and QA.
• Continuously improve solutioning, requirements, and knowledge management for scalability.

Skills

Client solutions

Leadership

Business analysis

Requirements documentation

Client-facing communication

Education

Bachelor's degree

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Senior Director of Solutions leads the Regulatory Communications Solutions and Project Management team supporting RDC, DocuBuilder, and related client solutions, with functional oversight of the Creative Design capability for DocuBuilder. The role is responsible for developing the team, supporting client solutioning, and ensuring successful execution of onboarding and complex change initiatives. This is a hands‑on, client‑facing role. The Senior Director participates in prospect and client discussions and proposal responses, helps translate business needs into viable solutions and requirements, and remains engaged through implementation, go‑live, and stabilization.

The ideal candidate combines proven people leadership with client solutioning, business analysis, systems analysis, and complex implementation experience. They can move between executive discussions and delivery detail, challenge assumptions, review requirements and estimates, resolve conflicts, and ensure commitments are realistic. The Senior Director is accountable for solution quality, successful onboarding, team performance, and delivery against commitments within a cross‑functional delivery model. The right candidate must be capable of stepping into detailed solutioning, requirements, or delivery work when needed while building capable owners across the team.

Responsibilities:

• Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition.
• Lead Solutions‑related communications with client stakeholders at all levels, including discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations.
• Translate client needs and business objectives into documented requirements and viable solution approaches.
• Lead the development of solution grids, scope definitions, estimates, and implementation assumptions; contribute solution and delivery inputs to statements of work and pricing.
• Set expectations for clear, complete, and actionable requirements with appropriate documentation and traceability.
• Accountable for the execution of client onboardings and complex changes, including milestones, deadlines, risks, quality, communication, and operational readiness.
• Assign project and solution leads, ensure pre‑sale context transfers into delivery, and establish clear ownership and escalation paths.
• Maintain visibility into priorities, workload, capacity, quality, risks, and dependencies across resources; recommend reprioritization or additional support when commitments conflict.
• Coordinate effectively across Sales, Client Services, Product, Engineering, Operations, and QA.
• Continually improve solutioning, requirements, project‑delivery, and knowledge‑management practices to ensure scalability.

Qualifications:

• 10+ years of experience in client solutions, implementation, professional services, business analysis, systems analysis, client delivery, or a comparable environment.
• 5+ years of direct people‑leadership experience, including coaching, performance management, talent development, and conflict resolution.
• Demonstrated experience building client solutions and leading complex implementations in a dynamic environment.
• Strong client‑facing communication skills, including discovery, solution discussions, and critical conversations.
• Strong business‑analysis, requirements‑documentation, and systems‑analysis skills.
• Ability to manage multiple priorities, identify delivery risk, and coordinate work across teams without direct authority.
• Financial services, regulatory communications, enterprise software, document composition, or comparable regulated‑industry experience preferred.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Compensation Range: The salary range for this position is between $175,000 to $210,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, location, skills, and education

Bonus Eligibility: Bonus Eligible

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

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