Direct Marketing Project Manager

Broadridge Financial Solutions; Cheltenham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Broadridge Financial Solutions is seeking a Direct Marketing Project Manager to deliver end-to-end campaigns with strong client service and cross-functional coordination. You will translate business needs into actionable plans, manage scope and delivery, and ensure campaigns meet quality, cost, and profitability targets.

The role requires experience managing complex, data-driven campaigns, excellent stakeholder management, and proficiency with MS Office tools.

Qualifications

• Bachelor's degree in Business Operations, Computer Science, or related field.
• Equivalent experience will be considered.
• Proven experience managing complex, data-driven direct marketing campaigns and multiple parallel projects with changing scope.
• Strong client relationship and stakeholder management across creative, technical, and operational teams.
• Experience preparing schedules, quotations, internal data briefs, and managing campaign scope, delivery, and profitability.
• Understanding of campaign operations including data processing, programming, tabulation, direct mail routes, postal services, and DSA providers.
• Proficiency in Word/Excel/PowerPoint with strong analytical, communication, problem-solving, and organizational skills.

Responsibilities

• Build and maintain strong client relationships while providing high-quality service and proactive communication.
• Interpret client instructions, campaign objectives, and data briefs.
• Manage multiple concurrent direct marketing campaigns with schedules, scope changes, timelines, risks and issues.
• Coordinate with cross-functional teams to deliver campaigns aligned to client needs.
• Lead campaign operations involving data processing, programming, tabulation, and direct mail production routes.
• Monitor quality, cost, profitability, and overall project contribution with understanding of pricing models.

Skills

Client relationship mgmt

Stakeholder management

Cross-functional collaboration

Analytical problem-solving

Education

Bachelor's degree in Business Operations or Computer Science

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are looking for a Direct Marketing Project Manager to join our team. In this role, you will provide excellent client service and end-to-end campaign management, leading multiple data-driven direct marketing projects concurrently. You will serve as a key point of contact for clients, translate business needs into actionable plans, manage project scope and delivery, and ensure campaigns are executed to agreed quality, cost, and profitability standards. This role also requires the ability to understand Broadridge pricing models, project costs accurately, and lead campaigns involving operations such as data processing, programming, and tabulation.

Responsibilities:

• Build and maintain strong client relationships while providing high-quality service and clear, proactive communication throughout campaign delivery Interpret client instructions, campaign objectives, and data briefs
• clarify requirements as needed and translate them into internal briefs and campaign production plans
• Manage multiple concurrent direct marketing campaigns, including schedules, quotations, scope changes, timelines, risks, and issue resolution
• Coordinate effectively with cross-functional teams, including planners, creative teams, technical teams, operations, and third-party suppliers, to deliver campaigns aligned to client needs
• Lead campaign operations involving data processing, programming, tabulation, and direct mail production routes, ensuring the best approach for each project
• Monitor quality, cost, profitability, and overall project contribution, using strong commercial judgment and an understanding of Broadridge pricing models and cost projections
• Negotiate successfully with clients and external suppliers on timing, cost, and delivery expectations while helping improve processes and team effectiveness

Qualifications:

• Bachelor’s degree in Business Operations, Computer Science, or a related field
• equivalent experience will also be considered
• Proven experience managing complex, data-driven direct marketing campaigns and multiple parallel projects with changing scope
• Strong client relationship management and stakeholder management skills, with experience working across creative, technical, and operational teams
• Experience preparing schedules, quotations, internal data briefs, and managing campaign scope, delivery, and profitability
• Understanding of campaign operations, including data processing, programming, tabulation, direct mail production routes, postal services, and DSA providers
• Proficiency in Microsoft Word, Excel, and PowerPoint, with strong analytical, communication, problem-solving, and organizational skills

#LI-DS1 #LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset.

Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.