Senior Director, Client Success & Strategy

PwC; Birmingham; Hybrid; GBP 180,000 - 260,000; Full time

Benefits offered by this job

Empowered flexibility

Private medical cover

Volunteer days

Job summary

PwC in the United Kingdom seeks a Client Success Senior Director to shape client strategy, enhance client experience, and lead engagement initiatives across priority accounts. The role collaborates with the UK Sales and Marketing Senior Leadership Team to drive value for senior client stakeholders globally.

You will drive client listening programs, analyze insights, and guide account growth with a disciplined, data-driven approach while fostering inclusive leadership and high-performance teams.

Qualifications

• Have a proven track record in client strategy, client experience, client relationship programmes, and client accounts, with a clear focus on outcomes.
• Demonstrate visionary leadership with an entrepreneurial mindset and experience leading large-scale teams and market activation initiatives.
• Excellent communication and interpersonal skills to influence and negotiate across all levels and geographies, mentoring talent and fostering inclusive leadership.
• Strong analytical and problem-solving capabilities, translating insights into actionable strategies for continuous improvement.
• Deep industry knowledge and integrity with ethical practices and resilience through change.

Responsibilities

• Shaping and delivering client strategy, designing innovative client experience approaches, and driving initiatives that increase value and strengthen client relationships.
• Partnering with senior stakeholders, including Management Board and Markets Leadership, to influence and execute customer success and client-centric strategies.
• Leading client listening programmes, analysing insights and feedback, and using data to inform strategic decisions and enhance client satisfaction.
• Overseeing priority accounts, ensuring tailored engagement, sustainable growth, and consistent excellence across the client experience.
• Driving continuous improvement across client engagement, leveraging technology, insight, and industry best practice while collaborating across the firm and broader PwC network.

Skills

Client strategy

Client experience

Account management

Leadership

Stakeholder engagement

Tools

CRM Software

Job description

PwC in the United Kingdom seeks a Client Success Senior Director to shape client strategy, enhance client experience, and lead engagement initiatives across priority accounts. The role collaborates with the UK Sales and Marketing Senior Leadership Team to drive value for senior client stakeholders globally.

You will drive client listening programs, analyze insights, and guide account growth with a disciplined, data-driven approach while fostering inclusive leadership and high-performance teams.