Client Success Senior Director

PwC UK; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Private medical cover

Flexible working

Volunteer days

Job summary

PwC UK is seeking a Client Success Senior Director to shape client strategy, design innovative client experiences, and drive engagement across priority accounts. You will collaborate with the UK Sales and Marketing Senior Leadership Team to lead client-centric strategies and account management on a global scale.

The role requires deep experience in client strategy, client experience, and professional services, with an entrepreneurial mindset and strong leadership across large teams and markets.

Qualifications

• Proven track record in client strategy and client experience.
• Experience leading large teams and market activation initiatives.
• Strong communication and interpersonal skills; ability to influence across levels and geographies.

Responsibilities

• Shaping and delivering client strategy and innovative client experience approaches.
• Partnering with senior stakeholders to influence customer success strategies.
• Leading client listening programmes and using data to inform decisions.
• Overseeing priority accounts with tailored engagement and growth.
• Driving continuous improvement across client engagement using technology and best practices.

Job description

About The Role

The Client Success Senior Director is a senior leadership role, responsible for driving increased value per client by shaping and enhancing the client experience, driving client engagement strategies, and overseeing the Sales and Marketing enablement of our Priority Client programme. The role works with a wide range of senior stakeholders in the UK and globally due to the nature of our key client base and coverage in the UK. This role requires experience in client strategy, client experience, client relationship programmes, and account management, as well as a deep understanding of the professional services industry. The successful candidate will collaborate with other members of the UK Sales and Marketing Senior Leadership Team and will have broader functional leadership responsibilities.

What Your Days Will Look Like

• Shaping and delivering client strategy, designing innovative client experience approaches, and driving initiatives that increase value and strengthen client relationships.
• Partnering with senior stakeholders, including Management Board and Markets Leadership, to influence and execute customer success and client-centric strategies.
• Leading client listening programmes, analysing insights and feedback, and using data to inform strategic decisions and enhance client satisfaction.
• Overseeing priority accounts, ensuring tailored engagement, sustainable growth, and consistent excellence across the client experience.
• Driving continuous improvement across client engagement, leveraging technology, insight, and industry best practice while collaborating across the firm and broader PwC network.
  

This Role Is For You If

• Have a proven track record in client strategy, client experience, client relationship programmes, and client accounts, with a clear focus on outcomes.
• Can operate strategically and demonstrate visionary leadership with a proactive, entrepreneurial mindset, alongside proven success in leading large-scale teams and market activation initiatives.
• Demonstrate exceptional communication and interpersonal skills, with the ability to influence and negotiate across all levels and geographies, while mentoring talent and fostering inclusive leadership.
• Have strong analytical and problem-solving capabilities, translating insights into actionable strategies and driving continuous improvement in dynamic environments.
• Bring deep industry knowledge and integrity, with a commitment to ethical practices, resilience through change, and a keen understanding of market dynamics and client needs.
  

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.