Senior Director - Client Solutions

CBRE; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

CBRE is seeking a Client Solutions Senior Director to lead strategic client engagements and innovative real estate solutions. This position requires extensive experience in consultative selling and the ability to manage high-value contracts, ensuring exceptional client outcomes and satisfaction. Join CBRE to work in a collaborative environment where diverse perspectives and continuous growth are emphasized.

Benefits

Long term career growth opportunities

Competitive salary and benefits

Qualifications

• Minimum 10 years in a relevant Client Solutions role.
• Significant track record of winning high-value strategic solutions.
• Excellent solution architecture skills and strong problem-solving abilities.

Responsibilities

• Lead new business pursuits and strategic renewals.
• Manage client relationships and the pursuit process.
• Challenge and develop win strategies for client needs.

Skills

Solution Architecture

Negotiation

Problem Solving

Stakeholder Management

Consultative Selling

Job description

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UK CLIENT SOLUTIONS /

Client Solutions Senior Director

Role Purpose

The Client Solutions team wins and retains our biggest partnerships with Occupier clients.

The team is responsible for the creation of unique, global, data-driven real estate solutions that combine excellent technology, the best industry expertise and operational excellence to support transformational change within multinational organisations. We build long term win/win partnerships with organisations by blending expertise from across the business with best-practice and governance to provide tangible return on investment.

We are looking for a Client Solutions Senior Director, who is a seasoned consultative/ enterprise sales & solutions professional and will bring their expertise, challenge the norm to secure high value, profitable business.

Key Responsibilities

The Client Solutions Senior Director will be accountable for leading and winning new business pursuits and strategic renewals, including;

• Owning and nurturing the client relationship through each pursuit;
• Leading the approach and response to all RFIs/RFPs and off market engagements;
• Leading the end to end pursuit process
• Leading and managing the entire pursuit team, across services, products and geographies, including:
• Understanding and diagnosing the client business and real estate requirements
• Creating and developing the win strategy: value proposition and strategic approach;
• Creating ongoing opportunities for Client interaction.
• Designing and developing the differentiated solution for the client's needs
• Regularly revisiting our approach to ensure it aligns to the Client's strategic imperatives
• Positively challenging the Client's approach throughout the process
• Developing the commercial model;
• Owning and leading every aspect of the solution and its presentation to the Client
• Full responsibility for all commercial & legal negotiations; adherence to governance & compliance;
• Working with the business delivery teams to identify account resources
• Managing the handover to delivery
• Delegating leadership of all smaller pursuits/new business opportunities to the designated Client Solutions Manager:
• Overseeing the pursuit, providing support & coaching where necessary
• Challenging the win strategy, the solution & the commercial model
• In conjunction with the Vertical Sector lead, developing & continually evolving the Business Development Strategy for the Vertical Sector
• Responsibility for coaching/mentoring of the Client Solutions Manager(s) allocated to the vertical sector
• Collaborating with the wider vertical community, EMEA and globally to leverage & distil best-practice

Fundamental Requirements:

• Minimum 10 years in a relevant Client Solutions role.
• Significant track record of winning sophisticated, high-value strategic solutions and negotiation of profitable complex contracts within global organisations
• Excellent solution architecture skills. Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Very hands on, able to write/create key components of the proposal, and convey solutions through writing and presenting compelling responses and value propositions.
• A team player, embracing team collegiality.
• Ability to navigate a global organisation, influence stakeholders, inspire confidence and affect outcomes. Ability to gain trust and influence with limited direct authority Additional requirements
• Corporate Real Estate industry knowledge an added benefit.

What we offer

• A position within a high performing diverse team with great morale and a "one team" approach.
• Long term career growth opportunities within the team, wider department and CBRE, globally.
• A competitive salary and excellent benefits.

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE

About CBRE

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment company, with leading market positions in leasing, property sales, outsourcing, property management and valuation businesses. With 2022 revenues of $30.8 billion and more than 115,000 employees serving clients in over 100 countries, the firm's scale allows it to access unmatched data and market knowledge around the world.

CBRE serves a range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, and Southampton.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.