Senior Digital Transformation Lead - AI & Automation

Arawak Walton Housing Association; Manchester; Hybrid; GBP 46,000 - 56,000; Full time

Job summary

Arawak Walton Housing Association in Manchester is seeking a senior leader to drive the Business and Digital Transformation agenda. The role blends strategic planning with hands-on delivery, partnering with the Operations Director to shape and implement a new Digitalisation Strategy.

You will champion new technology, automate processes, and improve data and services for tenants and staff, turning ideas into measurable improvements and smarter operations.

Qualifications

• Experience delivering digital, systems or business change projects from start to finish.
• Ability to manage competing priorities and adopt new technology or ways of working.
• Experience with process improvement, service redesign, customer portals, cloud technology, automation or AI is valuable.
• Strong ability to communicate technical ideas in plain English with internal and external stakeholders.
• Experience in housing welcomed but not essential; backgrounds in local government, NHS, charity or private sector also considered.

Responsibilities

• Lead the delivery of the Digitalisation Strategy as a clear programme of change.
• Work with senior leaders, tenants and IT to identify where technology can deliver impact.
• Lead pilots, tests and data improvements; train colleagues and embed new ways of working.
• Turn ideas into practical improvements that benefit colleagues and tenants.
• Deliver projects from initial idea through adoption and measurable benefits.

Skills

Digital leadership

Project management

Stakeholder management

Process improvement

AI & automation

Cloud technology

Communication skills

Job description

Arawak Walton Housing Association in Manchester is seeking a senior leader to drive the Business and Digital Transformation agenda. The role blends strategic planning with hands-on delivery, partnering with the Operations Director to shape and implement a new Digitalisation Strategy.

You will champion new technology, automate processes, and improve data and services for tenants and staff, turning ideas into measurable improvements and smarter operations.