Senior Digital Product Executive

The Perfume Shop; High Wycombe; Hybrid; GBP 20,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Discretionary Bonus

Hybrid Working

TPS Perks

Buy & Sell Holiday

Life Assurance

Staff discount

Cycle to work

Job summary

The Perfume Shop seeks a proactive Senior Digital Product Executive to help shape digital experiences across the website and app. You’ll support the product roadmap, translate insights into delivery plans and collaborate across teams to improve customer engagement and commercial performance.

In this role you will coordinate initiatives end-to-end, manage backlogs, and drive continuous improvement with a strong focus on customer experience.

Qualifications

• Experience in a digital, eCommerce, product or online trading environment.
• Experience managing projects, digital enhancements or continuous improvement initiatives.
• Strong organisational and delivery management skills, with the ability to manage multiple priorities and stakeholders.
• Confidence gathering and translating business requirements into clear user stories, documentation and delivery plans.
• Strong analytical and problem-solving skills, with the ability to use customer insight and performance data to inform recommendations.
• A collaborative approach, curiosity for digital innovation and a passion for improving customer experiences.

Responsibilities

• Support the delivery of The Perfume Shop’s digital product roadmap, coordinating website and app initiatives from concept through to launch.
• Gather, document and refine business requirements, ensuring stakeholder needs are translated into clear and actionable delivery plans.
• Manage product backlogs, user stories and delivery documentation, ensuring priorities are clear and ready for development teams.
• Coordinate delivery activities across internal teams and external partners, ensuring digital enhancements remain on track and risks are managed effectively.
• Analyse website and app performance data to identify trends, opportunities and areas for improvement.
• Support testing, quality assurance and continuous improvement activities, helping to deliver great customer experiences across all digital touchpoints.

Skills

Digital/eCommerce experience

Delivery management

Stakeholder management

User story writing

Analytical thinking

Collaboration

Job description

We’re looking for a proactive and customer-focused Senior Digital Product Executive to join our Online Business team and play a key role in shaping and delivering seamless digital experiences across The Perfume Shop website and app.

You’ll support the delivery of our digital product roadmap, helping to turn customer insight, business priorities and digital opportunities into effective solutions that improve customer experience, engagement, conversion and commercial performance. Working closely with stakeholders across the business, you’ll help drive the continuous evolution of our digital experience.

Salary: Up to £33,000 per annum

WHAT YOU’LL DO

• Support the delivery of The Perfume Shop’s digital product roadmap, coordinating website and app initiatives from concept through to launch.
• Gather, document and refine business requirements, ensuring stakeholder needs are translated into clear and actionable delivery plans.
• Manage product backlogs, user stories and delivery documentation, ensuring priorities are clear and ready for development teams.
• Coordinate delivery activities across internal teams and external partners, ensuring digital enhancements remain on track and risks are managed effectively.
• Analyse website and app performance data to identify trends, opportunities and areas for improvement.
• Support testing, quality assurance and continuous improvement activities, helping to deliver great customer experiences across all digital touchpoints.

WHAT YOU’LL BRING

• Experience working within a digital, eCommerce, product or online trading environment.
• Experience managing projects, digital enhancements or continuous improvement initiatives.
• Strong organisational and delivery management skills, with the ability to manage multiple priorities and stakeholders.
• Confidence gathering and translating business requirements into clear user stories, documentation and delivery plans.
• Strong analytical and problem-solving skills, with the ability to use customer insight and performance data to inform recommendations.
• A collaborative approach, curiosity for digital innovation and a passion for improving customer experiences.

WHAT YOU’LL GAIN

• 25 days holiday plus bank holidays.
• DiscretionaryBonus– We love to share our success with you!
• Access to Stream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Hybrid Working! 3 days office and 2 days off-site.
• Access to our TPS Perks which offers you a variety of saving and discount options.
• Buy & Sell Holiday scheme and Life Assurance.
• 20% staff discount, as well as discounts at Superdrug and Three Mobile.
• Round the clock support from ourpartnership withRetailTrust.
• Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.