Insight Strategy Manager

The Perfume Shop; High Wycombe; Hybrid; GBP 32,000 - 53,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Discretionary Bonus

Hybrid Working

TPS Perks

Buy & Sell Holiday

Job summary

The Perfume Shop is seeking an Insight Strategy Manager to lead the development of our insight strategy, turning customer, commercial and market data into clear recommendations that drive performance and long-term direction.

You will work with cross-functional teams to identify growth opportunities and build a data-led, customer-first approach to decision making while leading the Insight Team to deliver measurable impact.

Qualifications

• Experience in an insight, analytics or customer strategy role translating data into recommendations.
• Strong analytical and problem-solving skills across multiple data sources.
• Excellent communication and storytelling skills to influence decisions through insight.
• Strong stakeholder management and presenting insight to senior stakeholders.
• Understanding of customer behaviour, market trends and growth drivers.
• Experience leading and developing others to build capability.

Responsibilities

• Shape and deliver the customer insight strategy across the business.
• Own and evolve the insight roadmap and improve tools and ways of working.
• Turn complex customer, commercial and market data into clear recommendations guiding decisions.
• Identify growth opportunities and risks from customer, behavioural and market insight.
• Partner with Customer, CRM, Digital, Commercial, Finance and Operations to embed insight in decisions.
• Lead and develop the Insight Team to foster continuous improvement and accountability.

Skills

Insight strategy

Analytical skills

Storytelling

Stakeholder management

Customer behaviour

Team leadership

Job description

We’re looking for a strategic and commercially minded Insight Strategy Manager to join our Customer team and play a key role in shaping how data and insight drive decisions across The Perfume Shop.

You’ll lead the development of our insight strategy, turning customer, commercial and market data into clear recommendations that influence business performance and long-term direction. Working closely with teams across the business, you’ll help us better understand our customers, identify opportunities for growth and build a more data-led, customer-first approach to decision making.

Salary: Up to £53,000 per annum

What You’ll Do

• Shape and deliver the customer insight strategy, ensuring it is embedded across the business and supports key strategic priorities.
• Own and evolve the insight roadmap, developing tools, capability and ways of working that improve how insight is generated and used.
• Turn complex customer, commercial and market data into clear recommendations that help shape business decisions and future strategy.
• Identify growth opportunities, emerging trends and potential risks by combining customer, behavioural and market insight.
• Partner with Customer, CRM, Digital, Commercial, Finance and Operations teams to ensure insight informs decision making at every level.
• Lead, coach and develop the Insight Team, creating a culture of continuous improvement, strong analytical capability and clear accountability.

What You’ll Bring

• Experience in an insight, analytics, customer strategy or similar role where you've translated data into clear, actionable recommendations.
• Strong analytical and problem-solving skills, with the ability to connect insights from multiple data sources and focus on what will have the greatest impact.
• Excellent communication and storytelling skills, with the ability to simplify complex information and influence decisions through insight.
• Strong stakeholder management skills and experience presenting insight to senior stakeholders.
• An understanding of customer behaviour, commercial performance, market trends and how insight can be used to drive business growth.
• Experience leading, developing and supporting others, with a passion for building capability and helping teams succeed.

What You’ll Gain

• 25 days holiday plus bank holidays.
• Discretionary Bonus – We love to share our success with you!
• Access to Stream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Hybrid Working! 3 days office and 2 days off-site.
• Access to our TPS Perks which offers you a variety of saving and discount options.
• Buy & Sell Holiday scheme and Life Assurance.
• 20% staff discount, as well as discounts at Superdrug and Three Mobile.
• Round the clock support from our partnership with RetailTrust.
• Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.

"We’re a sociable bunch of down-to- earth people, who enjoy our work and each other’s company"

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.