Senior Digital Insight Analyst

Hargreaves Lansdown; West of England; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual bonus

25 days holiday + BH

Hybrid working

Pension 11%

Private medical insurance

Health care cash plans

Health screening programme

Wellbeing support services

Volunteering days

Job summary

Hargreaves Lansdown (HL) is expanding its Digital Experience Analytics team and seeks a Senior Digital Analyst to drive better outcomes for millions of platform users. You will partner with product teams to surface insights on client journeys and advise on strategic decisions using Snowflake-based analytics architecture across website and apps.

You will tackle data from multiple channels, performing advanced data manipulation and delivering actionable insights while collaborating with

Qualifications

• Experience in using digital analysis tools (Adobe Analytics/Amplitude/GA4).
• Expert in data manipulation and analysis to provide actionable insights.
• Strong experience with SQL is a requirement; Python is desirable.
• Experience with data visualisation tools (Power BI, Tableau, Looker).
• Proficient at prioritising workloads and using planning tools like JIRA, Confluence & Miro.
• Knowledge of financial services/products is a bonus.

Responsibilities

• Act as a trusted partner for the business to help drive better outcomes in digital journeys through data from across channels.
• Help drive best practices and bring new approaches to deriving value from first-party data.
• Set up Digital Analytics and monitor journeys relating to your partnered Product Team.
• Help prioritise impacts and priority of Digital product deliveries.
• Maintain the Digital Analytics data collection implementation with the wider team.
• Provide tag specifications for additional tracking to meet reporting needs.
• Work with web/mobile developers to implement tag specifications.
• Support the wider business on the Analytics toolset.
• Respond to ad-hoc queries regarding digital activity and client behaviour.
• Assist in the analytics peer review process to ensure proper management of analytics products.

Skills

Adobe Analytics

Amplitude

GA4

SQL

Python

PowerBI

Tableau

Looker

Stakeholder management

Prioritisation

Tools

Power BI

Tableau

Looker

JIRA

Confluence

Miro

Job description

We are currently expanding our Digital Experience Analytics team and want to hear from experienced Senior Digital Analysts that are keen to drive better outcomes for the millions of people that use our platforms and want to help them save and invest with confidence at Hargreaves Lansdown (HL). Our team's focus is always on our clients, understanding what they are doing and trying to explain why. By providing meaningful insights on our clients, you will be central to improving client experience and helping key stakeholders make critical commercial and strategic decisions. Our team's focus is always on our clients, understanding what they are doing and trying to explain why. By providing meaningful insights on our clients, you will be central to improving client experience and helping key stakeholders make critical commercial and strategic decisions. By using our modernising Snowflake and Digital Analytics architecture to dive into user behaviour across our website and apps, along with our other channels and market behaviours, you will quickly become an important part of your partnered Product Team, working with them to surface insight on how our clients are experiencing our journeys and finding and sharing actionable insight that drives improved client outcomes. We are looking for someone with a mix of analytical skills, experience at acting as a trusted product partner, and someone who can help drive our highly data literate culture at HL.

• Acting as a trusted partner for the business to help drive better outcomes in Digital journeys through a range of data from across our channels.
• Help drive best practice and bring new approaches to finding value in our first party data from across our channels.
• Setting up Digital Analytics and monitoring digital journeys relating to your partnered Product Team.
• Help suggest and understand impacts and priority of Digital product deliveries.
• With the wider Digital Analytics team, manage and maintain the Digital Analytics data collection implementation
• Provide tag specifications for additional tracking to ensure stakeholders' reporting and decision making requirements are met
• Work with web/mobile app developers to ensure tag specifications are implemented as specified
• Provide support to the wider business on the use of Analytics toolset
• Respond to ad-hoc queries from around the business regarding digital activity and client behaviour
• Assist in the wider analytics peer review process to ensure all analytics products are managed appropriately
  We're looking for a Senior Digital Analyst who has experience, knowledge and skills in the following areas, however we appreciate that a successful applicant may not necessarily tick all of these areas:
• Experience in a workplace of using digital analysis tools, something from Adobe Analytics/Amplitude/GA4
• Expert in data manipulation and analysis to provide actionable insights.
• Strong experience with SQL is a requirement, use of notebooks/python would be desirable
• Prior experience using data visualisation tools such as PowerBI, Tableau, Looker etc.
• Proficient at prioritising workloads effectively and using planning and collaboration tools e.g. JIRA, Confluence & Miro
• Knowledge and interest in financial services and products is a bonus
• Excellent attention to detail and proven problem-solving skills
• Able to communicate effectively with a wide range of stakeholders from technical to non-technical
  Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office 2 days a week.

• Discretionary annual bonus and annual pay review
• 25 days holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year
• dependant on role level
• only available to select during our annual benefits window, in November each year